Aman Yadav
Cabin Crew
Gurgaon
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based Organization as valued member of customer service team. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Service Executive
Genpact
Gurgaon
2022.12 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Trained new personnel regarding company operations, policies and services.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Cognizant
Gurgaon
2021.11 - 2022.12
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Network Marketer
Vestige Marketing Private Limited
Gurgaon
2019.01 - 2021.11
- Generated leads by consistently attending networking events and fostering relationships with industry professionals.
- Enhanced team performance by conducting regular training sessions on sales techniques, product knowledge, and networking strategies.
- Increased network size by actively prospecting and engaging with potential clients through social media, phone calls, and in-person meetings.
- Developed a strong personal brand for increased credibility and trust with potential clients, utilizing online platforms and face-to-face interactions.
Education
MBA - Marketing
Guru Jambheshwar University
Hisar, India 2019.09 - 2022.03
Bachelor of Commerce - Marketing Management And Research
Motilal Nehru College, Delhi University
New Delhi, India 2016.08 - 2019.06
High School Diploma -
DAV Public School
Gurgaon, India 2015.04 - 2016.05
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Relationship Building
Problem-solving abilities
Teamwork and Collaboration
Time Management
Amiability
Stress management
Customer service and care
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Certification
CRM (Customer Relationship Management)
Hobbies
Swimming, Playing Basketball and Bike Riding.
Timeline
Customer Service English Essentials
2024-05
Cardiopulmonary Resuscitation (CPR), AED & First Aid
2024-03
CRM (Customer Relationship Management)
2023-07
Customer Service Executive
Genpact
2022.12 - Current
Customer Service Representative
Cognizant
2021.11 - 2022.12
MBA - Marketing
Guru Jambheshwar University
2019.09 - 2022.03
Network Marketer
Vestige Marketing Private Limited
2019.01 - 2021.11
Bachelor of Commerce - Marketing Management And Research
Motilal Nehru College, Delhi University
2016.08 - 2019.06
High School Diploma -
DAV Public School
2015.04 - 2016.05
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