Wordpress
Aman Yadav
Customer Success Manager & Content Strategist
New Delhi
Summary
Customer-focused professional with over 5 years of experience across Banking, SaaS, and FinTech environments, transitioning into Customer Success. Capable of building strong client relationships, serving as the primary point of contact, and managing onboarding, queries, and cross-functional coordination. Known for leveraging data-driven insights to improve satisfaction, adoption, and long-term value.
Overview
6
6
years of professional experience
6
6
Certificates
3
3
Languages
Work History
CopyWriter
Schoollog
04.2024 - 09.2025
- Developed SEO-enhanced website copy, driving 40% organic traffic growth and improving user adoption through intuitive, engaging experiences.
- Created blog posts that increased traffic by 37% in 3 months, elevating customer engagement health and retention via search-optimized content.
- Boosted brand awareness and client inquiries by 30% in 6 months through strategic messaging, directly correlating to higher CSAT and account expansion.
Content Writer
Melonleaf Consulting
08.2023 - 03.2024
- Curated SEO-optimized content on Salesforce solutions, increasing organic traffic by 28% and supporting faster client adoption of CRM tools.
- Developed content highlighting Salesforce solutions and industry trends.
- Actively participated in brainstorming for editorial calendars, ensuring content relevance that boosted user retention and satisfaction metrics.
- Delivered high-quality, deadline-driven content, minimizing production delays and enhancing time-to-value for client marketing programs.
CopyWriter
Kanexy
03.2022 - 09.2023
- Collaborated with senior directors to optimize product experiences via client-focused content, enhancing adoption rates and long-term customer retention.
- Transformed complex information into easily digestible pieces tailored for specific audience segments using plain language principles.
- Researched trends and preferences to inform copywriting, proactively addressing customer needs and sustaining high engagement health scores.
- Aligned advertising copy with brand identity, fostering loyalty and positive CSAT feedback from end-users.
Freelance CopyWriter
CanvasNest | GlobeSync Technologies | RoundaWorld
08.2021 - 05.2022
- Partnered with clients to design content strategies aligned with business goals, driving higher user adoption and retention through targeted audience engagement.
- Leveraged analytics to refine content performance, increasing email subscriber growth by 30% and elevating customer health indicators via data-informed optimizations.
- Extended average read times through performance analysis and recommendations, shortening time-to-value for content initiatives and improving overall CSAT.
Technical Mortgage Trainee
Punjab National Bank Housing Finance
06.2019 - 07.2020
- Nurtured relationships with over 50+ developers and 100+ real estate agents to deeply understand financial needs and timelines, boosting client retention through personalized support and ongoing engagement.
- Monitored market trends, policy changes, and circle rates, providing detailed reports to credit teams for loan assessments, ensuring informed decision-making.
- Coordinated disbursements of up to ₹5 Cr with construction progress, minimizing delays, and enhancing CSAT by ensuring seamless financial support throughout client projects.
- Fostered trust by coordinating closely with Credit, Fraud Detection, and Operations teams to resolve issues and prevent delays.
Education
Bachelors of Engineering - Civil Engineering ( Expertise In Geo Technical)
GLA University
India7 2020
Intermediate - Science
Modern Public School
India2015
High School - Science
Modern Public School
India2013
Skills
Documentation and Reporting
Active Listening
Decision-making
Cross-Team Collaboration
Adaptability
Problem Solving
Team Building
Strategic Planning & Communications
Customer Onboarding
Account Management
Software
Notion
Mailchimp
Meta Ads Manager
Salesforce CRM
Hubspot
Certification
CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
Interests
Chess (2000 Rating on Chesscom)
Yoga Philosophy (Completed 2 Month Residential Program of Yoga Vedanta Philosophy)
Travelling (Backpacked across India)
Volunteered in a Yoga Teaching Assistant
Educated Kids as part of Udaan NGO program
Timeline
Customer Success Foundations Professional Certificate by ChurnZero
01-2026
Zendesk Customer Service Professional Certificate
01-2026
Negotiation Professional Certificate by American Negotiation Institute
01-2026
CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
12-2025
Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
04-2025
CopyWriter
Schoollog
04.2024 - 09.2025
Content Writer
Melonleaf Consulting
08.2023 - 03.2024
CopyWriter
Kanexy
03.2022 - 09.2023
Freelance CopyWriter
CanvasNest | GlobeSync Technologies | RoundaWorld
08.2021 - 05.2022
IAB Digital Marketing and Media Foundations Certification
09-2020
Technical Mortgage Trainee
Punjab National Bank Housing Finance
06.2019 - 07.2020
Bachelors of Engineering - Civil Engineering ( Expertise In Geo Technical)
GLA University
Intermediate - Science
Modern Public School
High School - Science
Modern Public School
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Portuguese
Elementary (A2)