Wordpress
Aman Yadav
Customer Success Manager & Content Strategist
New Delhi,DL
Summary
Customer-focused professional with over 5 years of experience across banking, SaaS, and FinTech environments, transitioning into a Customer Success role. Proven ability to build strong client relationships, act as a primary point of contact, and manage customer onboarding, queries, and cross-functional coordination. Leverages data-driven communication and customer insights to improve satisfaction, adoption, and long-term value.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
Work History
CopyWriter
Schoollog
04.2024 - 09.2025
- Developed SEO-enhanced website copy, driving 40% organic traffic growth and improving user adoption through intuitive, engaging experiences.
- Created blog posts that increased traffic by 37% in 3 months, elevating customer engagement health and retention via search-optimized content.
- Boosted brand awareness and client inquiries by 30% in 6 months through strategic messaging, directly correlating to higher CSAT and account expansion.
Content Writer
Melonleaf Consulting
08.2023 - 03.2024
- Curated SEO-optimized content on Salesforce solutions, increasing organic traffic by 28% and supporting faster client adoption of CRM tools.
- Developed content highlighting Salesforce solutions and industry trends.
- Actively participated in brainstorming for editorial calendars, ensuring content relevance that boosted user retention and satisfaction metrics.
- Delivered high-quality, deadline-driven content, minimizing production delays and enhancing time-to-value for client marketing programs.
CopyWriter
Kanexy
03.2022 - 09.2023
- Collaborated with senior directors to optimize product experiences via client-focused content, enhancing adoption rates and long-term customer retention.
- Transformed complex information into easily digestible pieces tailored for specific audience segments using plain language principles.
- Researched trends and preferences to inform copywriting, proactively addressing customer needs and sustaining high engagement health scores.
- Aligned advertising copy with brand identity, fostering loyalty and positive CSAT feedback from end-users.
Freelance CopyWriter
CanvasNest | GlobeSync Technologies | RoundaWorld
08.2021 - 05.2022
- Partnered with clients to design content strategies aligned with business goals, driving higher user adoption and retention through targeted audience engagement.
- Leveraged analytics to refine content performance, increasing email subscriber growth by 30% and elevating customer health indicators via data-informed optimizations.
- Extended average read times through performance analysis and recommendations, shortening time-to-value for content initiatives and improving overall CSAT.
Technical Mortgage Trainee
Punjab National Bank Housing Finance
06.2019 - 07.2020
- Nurtured relationships with over 20 developers and real estate agents to deeply understand financial needs and timelines, boosting client retention through personalized support and ongoing engagement.
- Monitored market trends, policy changes, and circle rates, providing detailed reports to credit teams for loan assessments, ensuring informed decision-making.
- Coordinated disbursements of up to ₹3 Cr with construction progress, minimizing delays, and enhancing CSAT by ensuring seamless financial support throughout client projects.
- Fostered trust by coordinating closely with Credit, Fraud Detection, and Operations teams to resolve issues and prevent delays.
Education
Bachelors of Engineering - Civil Engineering ( Expertise In Geo Technical)
GLA University
India7 2020
High School - Science
Modern Public School
India4 2015
Intermediate - Science
Modern Public School
India3 2013
Skills
Documentation and Reporting
Software
Trello
Hubspot
Notion
Mailchimp
Google Analytics
Meta Ads Manager
Salesforce CRM
Zoho CRM
Certification
CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
Interests
2000 Rating on Chesscom
Completed 2 Month Residential Program of Yoga Vedanta Philosophy
Backpacked across India
Volunteered as a Yoga shala assistant in a hostel
Taught Kids as part of the Udaan NGO program
Timeline
Customer Success Foundations Professional Certificate by ChurnZero
01-2026
Zendesk logo Zendesk Customer Service Professional Certificate
01-2026
CSCMP Supply Chain Foundations: Customer Relationship Management Professional Certificate
12-2025
Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate
04-2025
CopyWriter
Schoollog
04.2024 - 09.2025
Content Writer
Melonleaf Consulting
08.2023 - 03.2024
CopyWriter
Kanexy
03.2022 - 09.2023
Freelance CopyWriter
CanvasNest | GlobeSync Technologies | RoundaWorld
08.2021 - 05.2022
IAB Digital Marketing and Media Foundations Certification
09-2020
Technical Mortgage Trainee
Punjab National Bank Housing Finance
06.2019 - 07.2020
Intermediate - Science
Modern Public School
Bachelors of Engineering - Civil Engineering ( Expertise In Geo Technical)
GLA University
High School - Science
Modern Public School