Aman Puri

Process Handing:-

• Managed pricing and strategy for PAN India Sales across Enterprise Vertical, including Commercial Finance & Negotiation decisions.
• Prepared data and discussed pricing for EDC and DQR product with BH across PAN India deals.
• Assisted in preparing presentations regarding proposed price changes or strategies.
• Provided recommendations for price adjustments based on data analysis findings.
• Maintained records of past prices and their effects on sales volumes.
• Managed end-to-end registration process for new and existing merchants, streamlining the Physical Nach and Enach process.
• Efficiently streamlined the Charge-back, Risk and Recovery Process.
• Managing & creating the SOPs for the new projects.
• Mapping RBL & SBI TIDs on merchants where we have multi routing (POS + Aggregator)
• Managed Brand EMI and Embedded Insurance activation process for EDC Merchants, ensuring approval from Brands.
• Contributed to multiple projects involving pricing decisions, Risk management strategies, Chargeback investigation, and Revenue from Bank analysis.

Revenue Optimization:

• Demonstrated expertise in generating revenue across HDFC, AXIS, SBI and ICICI Pos provider model.
• Prepared monthly Conditional Rental Recovery.
• Managed the correction process for MCC and MDR, resulting in improved accuracy throughout the enterprise.
• Achieved savings of over 50 lacs/month through the implementation of these activities.
• Identified the process gaps and fixed them in order to increase the revenue.

• Managed end-to-end merchant engagement process, including due diligence, activation, onboarding, reconciliation, settlement, and query resolution.
• Streamlined onboarding processes by implementing SOPs for new products including Payouts, PayGlocal, Atom, UPI Intent, and Late Auth.
• Built and maintained operational processes to ensure efficient delivery and manage TAT
• Conducted risk assessments for various merchants based on their business category and nature
• Effectively liaised with cross-functional teams (Tech, Finance, Product) to optimize process development for new products
• Responsible for maintaining a strong banking relationship to facilitate smooth operations
• Managed merchant concerns regarding banking transactions and payment processing.
• Maintained MIS for all onboarding activities.

Profile/ Dashboard, Reconciliation Team:-

• Collaborated with multiple teams to enhance internal processes, bridge operational and product level gaps, and optimize internal panels for automated reporting and analysis.
• Managed a team of 22 members responsible for enterprise partner support, facilitating payout processes, reconciling commercials, generating reports, maintaining the PG dashboard, overseeing invoices and migration activities.
• Ensured availability of Standard Operating Procedures (SOPs) and macros for all new requests/processes. Conducted scrum cum QnA sessions with the team.
• Created Salesforce tables and reports based on process requirements.
• Conducted interviews and delivered on-the-job training to team members, fostering growth and development within the team.

Education Team:-

• Customized report based on client requirements and generated corresponding MIS report.
• Developed a payment echo system and optimized flow for the education category, enhancing customer experience in fee payments.
• Created and modified product (catalogue) for Onus merchants.
• Coordinated with finance to update SAP by mapping against each product and resolved payout related issues for ONUS merchants.

Paytm Orders(Contactless ordering solution):-

• Contributing to product development by identifying bugs, implementing necessary features, improving efficiency, and reducing company costs
• Created PowerPoint presentations to showcase the features of the Dashboard's UI.
• Managed creation of catalogue and ensured accuracy by conducting routine sanity checks on production page.
• Identified and addressed significant client concerns by engaging with the tech team to evaluate if necessary modifications could be made to our system.

On boarding / Agreement Team:-

• Ensured accuracy of clauses and terms by conducting thorough checks, and diligently followed up with finance and legal teams to ensure timely completion of agreements.
• Created DocuSign login and optimized document templates using standard fields.
• Processed Merchant's e-agreements and raised addendums for any changes in Rates, Bank details, or Notification alerts.
• Generated daily reports showcasing the productivity and utilization levels of team members.
• Generated reports to monitor different stages of merchant applications in Sales force with automation.

Key objectives and responsibilities:-

• Effectively coordinated with multiple branches to ensure growth in terms of PAN/application while maintaining accurate reports.
• Expert in handling technical execution faults while effectively addressing all vendor queries and ensuring accurate document review and processing.
• Effectively tracked and supervised the process of form completion, agent coding, and post-coding service request for improved turnaround time.