AMAN ALI
Banglore
Summary
MBA student with hands-on experience in fintech, banking, and financial services through internships at Signzy, State Bank of India (SBI), and Skilled Sapiens. Strong exposure to API-based customer onboarding, KYC workflows, and account management in a B2B SaaS environment. Experienced in coordinating with clients, product, tech, and operations teams to ensure smooth API integrations and post-go-live support. Skilled in Excel, SQL, Postman (API testing), and functional documentation (BRD/FSD). Adept at client communication, problem-solving, and managing end-to-end customer journeys in regulated financial ecosystems.
Overview
3
3
years of professional experience
Work History
Account Management Intern
Signzy
09.2025 - 01.2026
- Supported end-to-end API integration for banking and fintech clients, including onboarding, UAT coordination, and go-live support.
- Assisted clients in understanding and implementing Signzy's APIs across KYC, onboarding, and verification workflows.
- Acted as a bridge between clients and internal tech/product teams, ensuring smooth communication of requirements, issues, and enhancements.
- Conducted API testing using Postman, validated request-response structures, error codes, and workflow accuracy.
- Helped map and document the customer onboarding journey using Signzy APIs, from user initiation to final verification outcomes.
- Monitored API performance during integration and post-deployment, assisting in issue tracking and resolution.
- Prepared and maintained functional documentation including BRDs, FSDs, flow diagrams, and client-specific integration notes.
- Supported account managers in client reviews, requirement discussions, and follow-ups, ensuring timely delivery and client satisfaction.
- Gained exposure to compliance-driven fintech workflows, SLA management, and enterprise client handling.
Management Trainee
Skilled Sapiens
06.2025 - 08.2025
- Generated qualified leads through online platforms for the company's products and services.
- Researched prospective clients and developed structured outreach strategies.
- Built initial customer relationships and supported the sales pipeline.
- Gained exposure to CRM tools, digital marketing, and client acquisition techniques.
- Contributed to business growth by improving lead pipeline efficiency.
Relationship Manager - Intern
State Bank of India (SBI)
06.2023 - 07.2023
- Conducted analysis of customer satisfaction metrics for online banking services to identify key experience drivers.
- Managed Savings Account KYC journeys, ensuring regulatory compliance and improved onboarding efficiency.
- Assisted in the Loan Against Property (LAP) LOS journey, supporting documentation, loan processing, and operational workflows.
- Collaborated with cross-functional teams to incorporate customer feedback into service improvements.
- Designed and executed customer surveys to capture real-time feedback and enhance engagement.
Education
Master of Business Administration -
Lovely Professional University
01.2026
Bachelor of Commerce -
Lovely Professional University
01.2024
Skills
- Microsoft Excel
- SQL (Basic)
- Postman (API & QA Testing)
- API Integration Support
- Customer Onboarding Workflows
- Documentation (BRD, FSD)
- Account & Client Management
- Strategic Thinking
- Attention to Detail
- Time Management
Timeline
Account Management Intern
Signzy
09.2025 - 01.2026
Management Trainee
Skilled Sapiens
06.2025 - 08.2025
Relationship Manager - Intern
State Bank of India (SBI)
06.2023 - 07.2023
Master of Business Administration -
Lovely Professional University
Bachelor of Commerce -
Lovely Professional University