Amancherla Sreeram
Hyderabad
Summary
Dynamic Team Leader with a proven track record at Aegis India, driving performance improvement and fostering collaboration. Skilled in operations monitoring and employee evaluation, I empower teams to exceed KPIs, enhancing customer satisfaction and loyalty. Committed to quality improvement, I spearhead initiatives that streamline processes and boost operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Leader
Aegis India Private Ltd
Hyderabad
09.2024 - Current
- Led a team of 20 associates, ensuring seamless operations without escalations.
- Managed end-to-end operations while meeting all business requirements.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Team Leader
Tech Mahindra BPS
Chennai
09.2022 - 09.2024
Subject Matter Expert of Operations
Tech Mahindra BPS
Chennai
06.2021 - 08.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Executive
Tech Mahindra BPS
Chennai
05.2020 - 05.2021
- Started career in 2020 as a Customer support executive for Outbound voice Business for Flipkart customer support.
- Worked with customer service to handle escalated customer issues
- Delegated daily tasks, addressed Customer quires
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Fostered a culture of continuous improvement by encouraging staff participation in brainstorming sessions that led to streamlining various processes within the department.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
Education
B-Tech - Electrical and Electronics Engineering
Geethanjali Institute Of Science and Technology
Andhra Pradesh, India04.2018
Skills
- Performance improvement
- Key performance indicators
- Employee Evaluation
- Teamwork and Collaboration
- Problem-Solving
- Quality Improvement
- Operations monitoring
- AVAYA
- Shift Scheduling
- Client Service
- Work Planning
- Team Supervision
Languages
- English
- Telugu
- Tamil
- Hindi
Personal Information
- Date of Birth: 07/25/97
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Father's Name
AG Madhusudhan
Timeline
Team Leader
Aegis India Private Ltd
09.2024 - Current
Team Leader
Tech Mahindra BPS
09.2022 - 09.2024
Subject Matter Expert of Operations
Tech Mahindra BPS
06.2021 - 08.2022
Customer Executive
Tech Mahindra BPS
05.2020 - 05.2021
B-Tech - Electrical and Electronics Engineering
Geethanjali Institute Of Science and Technology
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