Amanda Alderson
Franklin
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
31
31
years of professional experience
Work History
Dispatcher
IU Health
Indianapolis
07.2022 - 09.2025
- Coordinated emergency response and transport logistics for patient care.
- Managed scheduling and routing for efficient service delivery.
- Documented and reported incidents to maintain accurate records.
- Trained new dispatchers on operational procedures and software use.
- Utilized electronic dispatch software to track vehicle locations in real-time.
- Assisted in developing protocols for improved response times and service quality.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
Team Leader
IU Health
Indianapolis
02.2018 - 07.2022
- Led team in delivering high-quality patient care and support services.
- Coordinated daily operations and ensured adherence to health regulations.
- Mentored staff on best practices and effective communication techniques.
- Facilitated training sessions for new team members on policies and procedures.
- Managed scheduling and resource allocation to optimize staff performance.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Driver
IU Health
Indianapolis
01.2017 - 02.2018
- Operated vehicles to transport patients and materials safely across facilities.
- Maintained accurate logs of mileage, fuel usage, and vehicle maintenance records.
- Ensured compliance with safety regulations and organizational policies during driving operations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
Driver
Velox
Indianapolis
04.2013 - 01.2017
- Operated vehicles to transport patients and materials safely across facilities.
- Maintained accurate logs of mileage, fuel usage, and vehicle maintenance records.
- Ensured compliance with safety regulations and organizational policies during driving operations.
Warehouse Worker
ManpowerGroup
Indianapolis
08.2011 - 04.2013
- Operated forklifts to move products efficiently within the warehouse.
- Loaded and unloaded shipments to ensure timely inventory management.
- Conducted inventory counts to maintain accurate stock levels.
- Followed safety protocols to minimize risks during operations.
Manager
DAV store
Indianapolis
05.2008 - 08.2011
- Managed daily operations and staff scheduling for retail store.
- Oversaw inventory management and stock replenishment processes.
- Trained and mentored team members on customer service techniques.
- Coordinated promotional events to enhance store visibility and sales.
- Resolved customer inquiries and complaints promptly and effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Warehouse Worker
ManpowerGroup
Indianapolis
09.1998 - 04.2008
- Operated forklifts to move products efficiently within the warehouse.
- Loaded and unloaded shipments to ensure timely inventory management.
- Conducted inventory counts to maintain accurate stock levels.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Presser
Melto Cleaners
Greenwood
03.1995 - 07.1998
- Pressed garments to achieve smooth finishes for customer satisfaction.
- Operated pressing machines and steamers for efficient fabric treatment.
- Inspected items for quality control before and after pressing processes.
Education
High School GED
Indianapolis, INSkills
- Electronic dispatch software
- Real-time tracking
- Incident documentation
- Routing and scheduling
- Customer relationship management
- Vehicle inspection
- Performance monitoring
- Problem solving
- Effective communication
- Team leadership
- Coordinating urgent deliveries
- Problem-solving
- Driver communication
- Customer service
- Quality control
- Paperwork processing
- Training new hires
- Call handling
- Time management
- Forklift operation
- Safety compliance
Timeline
Dispatcher
IU Health
07.2022 - 09.2025
Team Leader
IU Health
02.2018 - 07.2022
Driver
IU Health
01.2017 - 02.2018
Driver
Velox
04.2013 - 01.2017
Warehouse Worker
ManpowerGroup
08.2011 - 04.2013
Manager
DAV store
05.2008 - 08.2011
Warehouse Worker
ManpowerGroup
09.1998 - 04.2008
Presser
Melto Cleaners
03.1995 - 07.1998
High School GED