Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Amanda Allen

Beech Grove

Summary

Dedicated and results-oriented professional with a unique blend of healthcare and managerial expertise. Proven ability to deliver exceptional patient care and lead high-performing teams in dynamic environments. Skilled in staff development, operational efficiency, and customer satisfaction, with a passion for improving organizational performance and fostering positive client experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist

Sharps Automotive
05.2024 - 06.2025
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Assistant Manager

Qdoba Mexican Eats
01.2021 - 01.2025
  • Managed daily operations, ensuring tasks were completed efficiently and the store remained organized.
  • Scheduled employee shifts and maintained adequate staffing levels to meet business needs.
  • Trained and developed team members, focusing on adherence to company recipes and service excellence.
  • Delivered exceptional guest experiences, ensuring customer satisfaction and retention.
  • Oversaw inventory management, including ordering supplies and monitoring costs to align with budgets.
  • Maintained cleanliness and safety standards in accordance with company policies.
  • Coordinated catering services, ensuring timely and accurate deliveries.
  • Contributed to sales growth through strategic planning and monitoring key performance metrics.
  • Recruited and onboarded new employees to build a cohesive, high-performing team.

Certified Nursing Assistant

QMA
01.2019 - 01.2021
  • Administered medications to residents in accordance with care plans and medical directives.
  • Assisted patients with daily living activities, including bathing, hygiene, and personal care.
  • Performed vital sign checks and accurately recorded data for patient monitoring.
  • Documented patient changes, effectively communicating observations to medical staff.

Warehouse Worker

Adidas
10.2017 - 03.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Warehouse Forklift Operator

Meijer Distribution
09.2016 - 01.2019
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Education

High School Diploma -

Emmerich Manual High School
Indianapolis, IN

Skills

  • Patient Care & Medication Administration
  • Team Leadership & Staff Development
  • Customer Service Excellence
  • Budget & Cost Management
  • Inventory Control & Organization
  • Scheduling & Shift Management
  • Documentation & Compliance
  • Time management
  • Telephone skills
  • Organization skills
  • Customer/Client relations

Certification

  • Qualified Medication Aide (QMA)
  • SERV Safe Certification

Additional Information

  • Strong interpersonal and organizational skills.
  • Passionate about delivering quality care and service in healthcare and customer-focused environments.

Timeline

Receptionist

Sharps Automotive
05.2024 - 06.2025

Assistant Manager

Qdoba Mexican Eats
01.2021 - 01.2025

Certified Nursing Assistant

QMA
01.2019 - 01.2021

Warehouse Worker

Adidas
10.2017 - 03.2019

Warehouse Forklift Operator

Meijer Distribution
09.2016 - 01.2019

High School Diploma -

Emmerich Manual High School

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Amanda Allen