Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Baker

Stephens City

Summary

Dynamic and adaptable professional with a rich background at HealthTrackRx, enhancing laboratory efficiency and upholding HIPAA compliance. Leveraged critical thinking and teamwork to drive improvements and foster a culture of continuous learning. Excelled in specimen handling and training, contributing significantly to team success and operational excellence.

Overview

2025
2025
years of professional experience

Work History

Specimen Accessioner

HealthTrackRx
  • Contributed to quality control initiatives by identifying and reporting any discrepancies or errors in specimen handling.
  • Assisted in training new employees on standard operating procedures, fostering a culture of excellence within the team.
  • Facilitated smooth operations by coordinating with laboratory staff and ensuring proper communication regarding specimen status.
  • Continuously improved knowledge of industry best practices by attending relevant trainings and workshops.
  • Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
  • Optimized workflow efficiency through regular review and updating of procedure manuals as required based on current best practices or regulatory guidelines.
  • Enhanced laboratory productivity with timely accessioning of incoming specimens.
  • Demonstrated adaptability in adjusting priorities according to changing demands while maintaining focus on accuracy and efficiency.
  • Improved specimen processing efficiency by accurately labeling and organizing samples.
  • Supported team members in achieving daily goals through active collaboration and effective communication.
  • Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
  • Ensured accurate test results by meticulously verifying patient information and test orders.
  • Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
  • Contributed to the achievement of team objectives by actively participating in staff meetings and offering constructive feedback for continuous improvement initiatives.
  • Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
  • Maintained a clean and organized work environment, adhering to safety protocols and standards.
  • Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.
  • Followed safety protocols while handling hazardous materials.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Monitored and documented safety standards to verify compliance.

Plumbing Apprentice

CBS Mechanicl
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Safely handled tools and equipment in large-scale projects.
  • Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Organized and moved materials from truck to job site to support project requirements.
  • Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
  • Implemented safety protocols on job sites to minimize risks and maintain compliance with industry regulations.
  • Prevented potential leaks by meticulously testing newly installed lines before finalizing the installation process.
  • Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
  • Streamlined inventory management, ensuring necessary tools and supplies were readily available for each job site.

Sales Associate

Mariner Sails
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Team Lead

HealthTrackRx
10.2022 - Current
  • Coached personnel in their daily responsibilities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Provided comprehensive station coverage to achieve production targets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Trainer

HealthTrackRx
03.2024 - 11.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated individual progress through targeted mentoring for optimal contribution within the company.
  • Instructed staff on optimal approaches, supplying thorough feedback to aid advancement.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Conducted engaging presentations to enhance knowledge retention.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Increased engagement among trainees through hands-on activities and engaging sessions.
  • Collaborated with subject matter experts to create accurate training content.

Education

High School Diploma -

Clear Water Valley High School
Kooskia, ID

Skills

  • Workplace cleanliness
  • HIPAA compliance
  • Patient confidentiality
  • Clinical laboratory experience
  • Specimen handling
  • Laboratory safety
  • Sample tracking
  • Labeling techniques
  • Barcode scanning
  • Laboratory safety protocols
  • Workload prioritization
  • Hazardous material handling
  • Patient identification
  • Proper labeling
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Critical thinking
  • Excellent communication
  • Adaptability and flexibility
  • Detail-oriented
  • Team building
  • Goal setting

Accomplishments

Earned 33 recognition awards

Timeline

Trainer

HealthTrackRx
03.2024 - 11.2024

Team Lead

HealthTrackRx
10.2022 - Current

Specimen Accessioner

HealthTrackRx

Plumbing Apprentice

CBS Mechanicl

Sales Associate

Mariner Sails

High School Diploma -

Clear Water Valley High School

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Amanda Baker