Amanda Chapman
Monticello
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
15
15
years of professional experience
Work History
Owner's Assistant
Chapman's BBQ
11.2021 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Executive Director
Cass County Humane Society
10.2015 - 11.2020
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Drove significant growth in volunteer engagement by implementing targeted recruitment campaigns.
- Advanced organization's mission with launch of impactful community service programs.
Office Manager
Lane's Lawnsprinklers and Lightscaping
01.2010 - 09.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate in Business And Management - Business Management And Administration
Ivy Tech Community College of Indiana
LafayetteSkills
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Computer skills
- Verbal and written communication
- Flexibility and adaptability
- Client interaction
- Product and service sales
- Administrative duties
- File and record keeping
Timeline
Owner's Assistant
Chapman's BBQ
11.2021 - Current
Executive Director
Cass County Humane Society
10.2015 - 11.2020
Office Manager
Lane's Lawnsprinklers and Lightscaping
01.2010 - 09.2014
Associate in Business And Management - Business Management And Administration
Ivy Tech Community College of Indiana
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