Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Coop

Indianapolis

Summary

Pharmacy Technician with a solid background at Young at heart, showcasing exceptional customer service and attention to detail. Excelled in enhancing pharmacy workflow and patient confidentiality, significantly improving service quality. Demonstrates strong work ethic and team collaboration skills, ensuring high accuracy in medication dispensing and inventory management.

Overview

13
13
years of professional experience

Work History

Cashier

Walgreens
12.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Lead Pharmacy Technician

Young at Heart Pharmacy
01.2019 - Current
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured, and compounded medications following standard procedures.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

IV Pharmacy Technician

PharMerica
06.2018 - 01.2019
  • Mitigated risks associated with mixing incompatible drugs by staying current on compatibility data from reliable sources such as Micromedex or Trissel's Handbook on Injectable Drugs.
  • Ensured proper disposal of hazardous waste materials following institutional policies and procedures to maintain a safe working environment for employees.
  • Upheld a high standard of aseptic technique in the preparation of parenteral nutrition solutions, promoting positive patient outcomes.
  • Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
  • Reduced medication errors with diligent attention to detail when calculating dosages and measuring ingredients.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Technician

Alixarx
01.2018 - 06.2018
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Pharmacy Technician

Omicare
02.2017 - 01.2018
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Pharmacy Technician

Low Cost Rx
02.2012 - 02.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Education

Pharmacy Technician

Stanford Brown
Indianapolis, IN
01.2012

High School Diploma -

Job Corp
Indianapolis, IN
12.2011

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Conflict resolution
  • Issue resolution
  • Attention to detail

Timeline

Cashier

Walgreens
12.2023 - Current

Lead Pharmacy Technician

Young at Heart Pharmacy
01.2019 - Current

IV Pharmacy Technician

PharMerica
06.2018 - 01.2019

Pharmacy Technician

Alixarx
01.2018 - 06.2018

Pharmacy Technician

Omicare
02.2017 - 01.2018

Pharmacy Technician

Low Cost Rx
02.2012 - 02.2017

Pharmacy Technician

Stanford Brown

High School Diploma -

Job Corp

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Amanda Coop