Amanda Crabill
Muncie
Summary
Healthcare Executive | Executive Director | Operations & Compliance Leader
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Director
Trilogy Health Services
Muncie
03.2022 - Current
- Directed all campus operations, ensuring 100% compliance with state and federal regulations.
- Increased operating revenue by optimizing budget allocations and resource use finishing 2024 at 124% budgeted EBITDAR and setting the pace in Q1 of 2025 at 102% of plan .
- Reduced staff turnover by 30% through leadership development and engagement initiatives.
- Enhanced payer and regulatory relationships, strengthening compliance and reimbursement efficiency.
- Led quality improvement initiatives resulting in improved resident satisfaction and Survey Outcomes.
- 5-star quality metrics
- 2024 Baldridge Silver Award Recipient and 2023 Baldridge Bronze Award Recipient
- Maintained a minimum 90% occupancy across all service lines
Administrator in Training (AIT)
Trilogy Health Services
Anderson
07.2021 - 03.2022
- Supported executive leadership in full-scope facility management and compliance.
- Drove talent acquisition strategies leading to reduced vacancy rates by 25%.
- Completed 1800 hours in all areas of business including: Dining Services, Environmental Services, Plant Operations, Clinical, Business Office, and Human Resource, and Operations.
- Redesigned the companies retention shepherding program for new hires to provide a supportive environment and mentorship for all new hires for the first 8 weeks of service.
Legacy Neighborhood Director
Trilogy Health Services
Anderson
01.2020 - 01.2021
- Managed 35-bed assisted living and memory care unit with dementia-focused programs.
- Increased occupancy by 15% through targeted outreach and referral strategies.
- Facilitated community education on dementia care best practices.
- Carried out all Service Plans, Discharge planning, Admission care plans.
- Triaged all Family and resident concerns.
- Participated in all interdisciplinary Meetings developing Patient centered behavioral interventions.
Director of Villa Lifestyle
Trilogy Health Services
Anderson
01.2019 - 01.2020
- Responsible for all operational functions of an Independent living service line of 28 condos.
- Responsibilities included: Sales, CRM management, Marketing initiatives, Engagement planning, and overall resident satisfaction.
- Boosted private-pay census by 50% in six months through personalized marketing strategies.
- Achieved highest customer satisfaction scores in Central East Division (Spring 2020).
- Developed, planned, and executed large scale community events to strengthened external referral networks.
Certified Resident Care Associate
Trilogy Health Services
New Castle
01.2017 - 01.2018
- Delivered direct resident care in compliance with nursing standards and protocols.
- Recognized for documentation accuracy and collaborative teamwork.
- Provided care in all service areas including: Memory care, Assisted living, Long-term Care and rehab units.
Education
MBA - Healthcare Management
Western Governors University
01.2020
Bachelor’s - Business Administration
Purdue University Global
01.2016
Health Facility Administrator License -
IndianaSkills
- Healthcare Operations & Facility Management
- Organizational Leadership
- Regulatory Compliance (State & Federal)
- Strategic Planning & Execution
- Budgeting & Financial Oversight
- Team Development & Retention
- Patient-Centered Care & Advocacy
- Quality Improvement
- Stakeholder Engagement & Community Outreach
Websites
Certification
Health Facility Administrator License, Indiana, #14005860A
Timeline
Executive Director
Trilogy Health Services
03.2022 - Current
Administrator in Training (AIT)
Trilogy Health Services
07.2021 - 03.2022
Legacy Neighborhood Director
Trilogy Health Services
01.2020 - 01.2021
Director of Villa Lifestyle
Trilogy Health Services
01.2019 - 01.2020
Certified Resident Care Associate
Trilogy Health Services
01.2017 - 01.2018
MBA - Healthcare Management
Western Governors University
Bachelor’s - Business Administration
Purdue University Global