Amanda Dillon
Edinburgh
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant III
IU Health Physicians Primary Care South
08.2023 - Current
- Operated electronic health record software to input patient data accurately.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Community Health Network
09.2020 - 08.2023
- VFC Coordinator/Inventory Management
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Raphael Health Center
12.2016 - 09.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Operated electronic health record software to input patient data accurately.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Oriented and trained new staff on proper procedures and policies.
Scheduler
Southside OBGYN
04.2014 - 12.2016
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
Medical assistant
Eli Lilly and Company
04.2012 - 05.2013
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
St. Francis Neighborhood Health Center
06.2006 - 02.2011
- Front office medical assistant duties
- Responsible for patient check-in/check-out, answering multi-line phones, medical records, charge entry, and acting office manager as needed
- Prescription assistance program coordinator
- Liaison between patient and medication companies, ordered medications for patients via application online and/or by faxing using Rx assist plus program
- Received and distributed medications from company to patient
- Medical administrative assistant
- Scheduled meetings, appointments, event planning and updated calendar for doctor
- Managed doctor emails and created letters on behalf of doctor
- Assisted with managing doctor’s personal engagements
- Patient interviews, phone triage, vital signs, EKG’s , medication reconciliation, phlebotomy, suture removal, urinalysis, and POC blood tests
- Patient education and assisting with writing orders for labs and x-rays
- Assisted the doctor with home visits to palliative and pain management patients
Education
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
Marion, IN05-2025
Associate of Science - Medical Assisting
Indiana Business College
Indianapolis, IN09-2002
Skills
- Electronic health records
- Clinical documentation
- Inventory and supply management
- Conflict resolution
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- EMR / EHR
- Reliable team player
- Adaptable
Certification
- CPR/AED Certification
- CCMA Certification through NHA
Timeline
Certified Medical Assistant III
IU Health Physicians Primary Care South
08.2023 - Current
Certified Medical Assistant
Community Health Network
09.2020 - 08.2023
Certified Medical Assistant
Raphael Health Center
12.2016 - 09.2020
Scheduler
Southside OBGYN
04.2014 - 12.2016
Medical assistant
Eli Lilly and Company
04.2012 - 05.2013
Medical Assistant
St. Francis Neighborhood Health Center
06.2006 - 02.2011
- CPR/AED Certification
- CCMA Certification through NHA
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
Associate of Science - Medical Assisting
Indiana Business College
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