Amanda Henning
North Judson
Summary
Detail-oriented Central Scheduling Specialist with a proven track record in conflict resolution, effective communication, and customer service. Committed to enhancing patient experiences through proactive scheduling management and collaborative teamwork. Experienced Central Scheduling Specialist skilled in monitoring workflow and resolving scheduling conflicts. Known for effectively balancing patient needs with provider availability, ensuring timely appointments while maintaining high standards of customer service. Dedicated professional with expertise in human resources management and team collaboration. Proven ability to manage complex scheduling processes while fostering positive relationships with patients and staff. Ready to contribute to organizational efficiency and patient satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Central Scheduling Specialist
Northwest Health Hospital
LaPorte
04.2018 - Current
- Reviewed physician orders for accuracy prior to entering into the system.
- Responded promptly to inquiries from staff members about scheduling issues or concerns.
- Assisted in resolving conflicts between patients' needs and provider's availability.
- Monitored daily workflow to identify any potential scheduling problems before they occurred.
- Assessed patient needs and offered appropriate referrals when necessary.
- Worked collaboratively with other departments in order to maintain an efficient workflow throughout the organization.
- Resolved conflicts between physicians' schedules and patient appointments.
- Maintained accurate records of patient demographics, insurance information, and appointment data in the database system.
- Coordinated with other departments to ensure timely appointment availability.
- Communicated effectively with both internal and external customers to provide a positive experience.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Utilized computer software programs such as Microsoft Office Suite to prepare documents related to scheduling activities.
- Developed and maintained scheduling system procedures to ensure accuracy of patient information.
- Created, updated, and managed schedules for multiple providers across various departments.
- Provided assistance with the registration process for new patients, including insurance verification.
- Routed calls and correspondence to appropriate medical staff.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Informed patients regarding needed medical tests and procedures.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Prevented double bookings and set aside appropriate time in between appointments.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
Education
Some College (No Degree) - Human Resources Management
Purdue University
West Lafayette, IN07-2025
Skills
- Human resources management
- Conflict resolution
- Customer service
- Effective communication
- Scheduling coordination
- Team collaboration
- Data accuracy
- Microsoft Office
- HIPAA compliance
- Computer technology
- Communication accuracy
Certification
- Professional Focus + Google Project Management Certificate (Human Resource Management)
Timeline
Central Scheduling Specialist
Northwest Health Hospital
04.2018 - Current
Some College (No Degree) - Human Resources Management
Purdue University
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