Amanda Hersley
Greensburg
Summary
Results-driven office manager known for clear communication and effective scheduling. Experience in overseeing clinical workflows and implementing training programs, committed to enhancing operational efficiency and patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
CRH Urology
Columbus
01.2022 - Current
- Supervised and supported a team of medical assistants, nurses, and administrative staff for efficient clinic operations.
- Oversaw front-office and clinical workflows to ensure compliance with regulatory standards.
- Assisted Practice Manager with payroll processing and performance evaluations.
- Generated and analyzed Epic reports to assess efficiency and provider utilization.
- Led staff huddles, office meetings, and provider operation meeting.
- Managed staff scheduling, deposits, patient satisfaction, and incident reporting through Midas.
- Developed and implemented training programs on updated clinical protocols and documentation standards.
- Managed inventory, ordering processes, and vendor relationships to maintain supply levels.
Surgery Scheduler
CRH Urology
Columbus
02.2020 - 01.2023
- Scheduled surgical appointments for patients across various urology specialties.
- Created and managed surgical schedules for multiple surgeons to optimize efficiency.
- Assisted in pre-operative patient education and preparation for surgery.
- Obtained insurance authorizations, cardiac clearance, PAT, lab work, and radiology tests for pre-operative preparation.
- Maintained current knowledge of insurance policies to support patient inquiries.
Front Office Specialist
CRH Urology
Columbus
04.2019 - 02.2020
- Coordinated proactive communication between patients and medical staff.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Accurately processed payments.
- Registered patient demographics and insurance details during check-in.
- Checked out patients, scheduling follow-up appointments and procedures while reviewing instructions.
- Managed incoming new patient referrals for prompt scheduling.
Medical Records Coordinator
Southern Indiana Urology
Columbus
12.2012 - 04.2019
- Prepared patient charts by obtaining test results prior to appointments.
- Scheduled patients to optimize clinic workflow.
- Maintained accuracy and organization of medical records for continuity of care.
- Coordinated retrieval and filing of medical documents for clinical staff.
- Implemented electronic health record systems to enhance data access.
- Ensured compliance with HIPAA regulations in all record management tasks.
- Scanned and routed test results and incoming faxes to appropriate departments.
- Assisted providers with accessing archived medical records as needed.
Education
High School Diploma -
Greensburg Community High School
Greensburg, IN12-2006
Some College (No Degree) - Records And Database Management
Ivy Tech Community College of Indiana
Columbus, INSkills
- EPIC reporting
- Payroll administration
- Staff training and management
- Organizational skills
- Attention to detail
- Policy development
- Clear communication
- Scheduling and calendar management
- Provider support and communication
- Patient experience improvement
Certification
CRH Leadership Training Certificate
Timeline
Office Manager
CRH Urology
01.2022 - Current
Surgery Scheduler
CRH Urology
02.2020 - 01.2023
Front Office Specialist
CRH Urology
04.2019 - 02.2020
Medical Records Coordinator
Southern Indiana Urology
12.2012 - 04.2019
High School Diploma -
Greensburg Community High School
Some College (No Degree) - Records And Database Management
Ivy Tech Community College of Indiana