Amanda Jones

Elwood

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure underwriting position.

years of professional experience

Certification

NSM Insurance Group

Remote

11.2022 - Current

Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
Made approval and denial recommendations by determining accurate risk levels.
Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.

GEICO

Indianapolis, IN

04.2014 - 10.2022

Followed up with customers about resolved issues to maintain high standards of customer service.
Developed customer service policies and procedures to meet and exceed industry service standards.
Answered customer telephone calls promptly to avoid on-hold wait times.
Increased efficiency and performance by monitoring team member productivity and providing feedback.

Xerox

Anderson, IN

05.2011 - 03.2014

Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Organized meetings for executives and coordinated availability of conference rooms for participants.

New Palestine High School

New Palestine, IN

05.2007