Amanda Jones
Elwood
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure underwriting position.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service / Sales Underwriter
NSM Insurance Group
Remote
11.2022 - Current
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
Customer Service Representative
GEICO
Indianapolis, IN
04.2014 - 10.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Supervisor
Xerox
Anderson, IN
05.2011 - 03.2014
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
General Studies -
New Palestine High School
New Palestine, IN05.2007
Skills
- Service Standard Compliance
- Typing Proficiency
- Promotional Support
- Microsoft Word
- Microsoft Excel
- Critical Thinking
- Managing Multiple Tasks
- Sales Expertise
- Customer Retention Strategies
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Quality assurance
Certification
Indiana Insurance License
Timeline
Customer Service / Sales Underwriter
NSM Insurance Group
11.2022 - Current
Customer Service Representative
GEICO
04.2014 - 10.2022
Customer Service Supervisor
Xerox
05.2011 - 03.2014
General Studies -
New Palestine High School