Amanda Jones
Jeffersonville
Summary
Adaptable and multi-faceted professional with a passion for excellence in client experience. Recognized as a quick learner who thrives on technical challenges and evolving project scopes. I combine strong interpersonal skills with an analytical mindset to bridge the gap between client needs and company goals, ensuring seamless service delivery across diverse platforms and departments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vet Tech/ Customer Service Representative
Pewee Valley Veterinary Center
07.2025 - Current
- Safely holding and calming animals (dogs or cats) during exams or blood draws.
- Calculating dosages and filling prescriptions; educating owners on how to administer medications at home.
- Administering medications via subcutaneous, intramuscular, or intravenous routes.
- Position patients for X-rays (radiographs), ultrasounds.
- Running blood chemistry panels, performing urinalysis.
- Drawing blood, collecting urine or fecal samples.
Store Manager
Mood Vintage
04.2021 - 07.2025
- Developed and maintained a cohesive aesthetic for the store (interior design, window displays, and signage).
- Curated high-quality content for social media (Instagram, TikTok, Pinterest) to showcase "drops" and unique finds.
- Crafted the narrative around sustainability, vintage value, and the "thrill of the hunt" to differentiate the store from competitors.
- Oversaw the selection and pricing of incoming goods, ensuring the "brand" stays consistent (e.g., modern-minimalist vs. 90s streetwear).
- Managed budgets, and implemented creative promotional cycles to move inventory quickly.
Client Service Representative
Pewee Valley Veterinary Center
08.2017 - 08.2023
- Served as a primary liaison between clients and the clinical team regarding breeding cycles, progesterone results, and surgical scheduling.
- Provide clear instructions for pre-breeding requirements, semen shipments, and surgical check-ins.
- Deliver compassionate service during high-stress situations, including emergency cesarean sections and neonatal care.
Education
Alexander High School
Douglasville, GASkills
- Telephone etiquette
- Empathetic communication
- Problem solving
- Crisis management
- Attention to detail
- Customer relationship management
- Systems integration
- Software navigation
- Product knowledge
Certification
- First Aid + CPR Certified
- Yoga Alliance Registered
Timeline
Vet Tech/ Customer Service Representative
Pewee Valley Veterinary Center
07.2025 - Current
Store Manager
Mood Vintage
04.2021 - 07.2025
Client Service Representative
Pewee Valley Veterinary Center
08.2017 - 08.2023
Alexander High School