Amanda Langley
Brazil,IN
Summary
Diligent Medicaid Territory Manager with solid background in patient advocacy. Skilled in navigating healthcare systems to support and guide patients through complex medical processes. Demonstrated ability to communicate effectively and resolve patient concerns efficiently.
Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs.
Track record of effective collaboration and resolving patient concerns swiftly and empathetically. Technologically savvy and successful managing large caseloads. 8 Years of successful career experience in Medicaid and Long-Term Care environments.
Detail-oriented Medicaid representative with extensive policy and eligibility background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
34
34
years of professional experience
Work History
Medicaid Patient Advocate / Territory Manager
Medicaid Done Right LLC
03.2025 - Current
- Working on the front lines as the point of contact for residents, families, and various facilities to explain, obtain, and gather documents needed for the Medicaid process.
- Building relationships with long-term care facilities, residents and families.
- Managing 70 plus files weekly and moving them forward in the Medicaid process with a successful turnaround time.
- Communicating with various financial institutions, funeral homes, Medicaid offices, realtors, and many other various companies on behalf of families and residents.
- Managing multiple cases at once, requiring excellent organization and time-management skills.
- Analyzing and interpreting company policies and procedures, define problems, identify alternatives, and implement solutions.
- Accurate and timely preparation of reports as required by your supervisor.
- Daily, consistent, and positive interaction with clients, facilities, and team members.
- Performing Notary duties in the Indiana region.
- Analyzing and interpreting Medicaid policies and procedures.
- Discretion in handling sensitive and HIPPA related information.
Appeals/Fair Hearings Eligibility Specialist
Conduent Business Services, LLC (Formerly Xerox)
08.2018 - 03.2025
- Processing and reviewing Health Care Applications for the State of Indiana and then for the State of Kansas. This is a full time remote job that requires a high level of productivity and attention to details.
- Maintaining the Federal Guidelines to research and prepare court documents and agency summaries for the Appellate courts.
- Demonstrating ability to manage multiple cases at once, requiring excellent organization and time-management skills.
- Discretion in handling confidential and sensitive materials.
- The ability to analyze and interpret company policies and procedures, define problems, identify alternatives, and implement solutions.
- Training new hires and new team members as needed to help them succeed in their new roles.
- Accurate and timely preparation of reports as required by your supervisor.
- Daily, consistent, and positive interaction with clients, facilities, and team members.
Secondary English Teacher
Rural Community Schools
08.2017 - 05.2019
- Secondary Education Teacher
- Supporter of offering hands-on and cooperative environments within the workplace
- Demonstrated experience with developing thematic units, literacy skills, and positive student/staff rapport
- Unique ability to adapt quickly to challenges and changing environments
- Foster learning strength's in group work, social interaction, character building, and problem-solving skills
- Ability to multi-task and learn new concepts/programs quickly
- Research and reports are a huge strength
- Ability to maintain confidentiality and use discretion
Substitute Teacher
Clay Community Schools
08.2015 - 08.2018
- Teaching to the Indiana Academic Standards
Substitute Teacher
Clay Community Schools
08.2013 - 07.2018
- Teaching to the Indiana Academic Standards
Customer Service and Tire/Lube Associate
Wal-Mart Auto Center
03.2005 - 10.2010
- Counter Associate: taking orders for product, assisting customers, stocking and zoning, unload tire and battery truck orders.
- Tire and Lube duties: checking in customers, checking batteries, changing head and tail lights, basic oil change duties.
- Assisted customers with a warm and professional attitude
- Processed customer transactions, exchanges, refunds, and orders
- Assisted customers with questions
- Operated the cash drawer
Inbound Customer Service Representative
AT&T
08.2005 - 03.2008
- Assisted customers with billing, complaints, customer concerns, refunds, new device purchases, account services and settings.
Diesel Desk Cashier
Truck Stop
08.2003 - 11.2005
- Welcomed customers and guests
- Answered questions
- Promptly addressed customer and guest complaints
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
Customer Service Representative
Putnam County Comprehensive Services
01.2001 - 06.2003
- Assisted individuals with disabilities. Helped with basic needs, home health care, medications, job duties, shopping, etc.
Inbound Customer Service Representative
Columbia House
02.1996 - 12.2000
- Managed accounts, assisted with new accounts, processed mail correspondence.
Office Manager/Bookkeeper
Chuck Wiley and Associates
01.1992 - 12.1994
- Managed office, ran payroll, assisted current and new clients, scheduled meetings and appointments, answered telephone in a courteous and professional manner.
Education
Bachelor's - English
Saint Mary-of-the-Woods College
Terre Haute, IN01.2014
Bachelor of Arts - Secondary Education
Saint Mary-of-the-Woods College
Terre Haute, IN01.2014
Associate - English and History
Ivy Tech Community College
Terre Haute, IN08.2011
Skills
- Organized nature
- Resource utilization - Proactive problem-solving
- Healthcare navigation and Patient rights
- Decision-making support
- Verbal and written communication as well as Computer savvy
- Caseload management
- Medicaid and Eligibility determination
- Legal compliance and Policy research
- Personable nature
- Reporting
- Referrals processing
- Customer service and Customer follow-up
- Multitasking and organization
- Team collaboration and leadership
- HIPAA compliance and Patients Rights
- Electronic health records
- Phone and email etiquette
- Appointment scheduling
- Policy understanding
- Intake assessment -Information collection
- Records maintenance
- Money handling and Fee collection
- Calm and effective under pressure -Conflict resolution
- Patient documentation
- Communicating to patients and families
- Patient intake
- Family assistance
- Attention to detail
- Building rapport and credibility
- Document filing and Data collection
- Payment collection
Timeline
Medicaid Patient Advocate / Territory Manager
Medicaid Done Right LLC
03.2025 - Current
Appeals/Fair Hearings Eligibility Specialist
Conduent Business Services, LLC (Formerly Xerox)
08.2018 - 03.2025
Secondary English Teacher
Rural Community Schools
08.2017 - 05.2019
Substitute Teacher
Clay Community Schools
08.2015 - 08.2018
Substitute Teacher
Clay Community Schools
08.2013 - 07.2018
Inbound Customer Service Representative
AT&T
08.2005 - 03.2008
Customer Service and Tire/Lube Associate
Wal-Mart Auto Center
03.2005 - 10.2010
Diesel Desk Cashier
Truck Stop
08.2003 - 11.2005
Customer Service Representative
Putnam County Comprehensive Services
01.2001 - 06.2003
Inbound Customer Service Representative
Columbia House
02.1996 - 12.2000
Office Manager/Bookkeeper
Chuck Wiley and Associates
01.1992 - 12.1994
Bachelor of Arts - Secondary Education
Saint Mary-of-the-Woods College
Associate - English and History
Ivy Tech Community College
Bachelor's - English
Saint Mary-of-the-Woods College
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