Amanda Moore
Anderson
Summary
With over 20 years of experience in customer service and inbound call centers, I have honed my skills in providing exceptional support. Additionally, I have spent 5+ years specializing in technical support, gaining a deep understanding of complex technical issues. As a seasoned agent, I am eager to reenter the workforce and contribute my expertise to a new challenge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver
Doordash
01.2021 - Current
- Transported packages and goods swiftly to customers.
- Consistently followed traffic rules and regulations.
- Employed mapping software to optimize route planning for deliveries.
- Gained multiple positive reviews for excellence in service delivery.
- Sustained consistent, clean driving history during entire tenure.
Customer Service Representative
Concentrix
10.2017 - 03.2023
- Provided technical assistance via inbound calls.
- Resolved technical issues across phones, tablets and computers.
- Resolved complications efficiently to guarantee satisfaction.
- Efficiently managed a large number of inbound phone inquiries.
- Possessed deep understanding of products.
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction
Customer Service Representative
TeleServices Direct
11.2014 - 09.2016
- Handled inbound customer support calls.
- Increased revenue through effective sales of communications
- Maintained detailed records of all customer interactions in CRM system for future reference
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Customer Account Representative
Rent A Center
08.2013 - 02.2014
- Maintained multiple customer portfolios facilitating on-time payment completions.
- Managed delivery and retrieval of furniture and appliances.
Education
GED -
Ebbertt Education Center
Anderson, IN05.1998
Skills
- Call Center and Work from home
- Customer service
- Technical support
- Computer Skills
- Problem resolution
- Windows and Mac PC
- Debt collection
- Medical Collection
- Insurance verification
- Skip tracing
Certification
Driver's License
Additional Information
I have a broad spectrum of skills, most of which are within customer service and technical support. I also have experience in medical debt collections. In this time I have developed wonderful people and problem resolution skills. I will be a great asset to your company if given the opportunity.
Personal Information
Authorized To Work: US
Accomplishments
I earned Top Collector multiple times as a medical debt collector at AllianceOne.
Im a platinum dasher with Doordash. I earned this by completing orders on time and receiving good ratings.
Timeline
Delivery Driver
Doordash
01.2021 - Current
Customer Service Representative
Concentrix
10.2017 - 03.2023
Customer Service Representative
TeleServices Direct
11.2014 - 09.2016
Customer Account Representative
Rent A Center
08.2013 - 02.2014
GED -
Ebbertt Education Center
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