Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Amanda Morse

Guilford

Summary

Results-oriented customer service professional with established expertise in team development and pioneering innovative, creative marketing strategies. Skilled in verbal and written communication, I excel in enhancing customer experiences, driving sales, and contributing to operational success. I am a dedicated candidate aiming to utilize proven time management and problem-solving abilities in a professional role, all while being committed to continuous learning and contributing to organizational success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Full-Service Shopper

Instacart
01.2018 - Current
  • Perform grocery shopping for customers according to their specified list of items
  • Use phone software to view, accept, and shop available orders
  • Communicate with customers and respond to special requests while shopping
  • Provide exceptional quality customer service, with consistently high customer ratings and positive feedback.
  • Regularly and responsibly handle customer service complaints and resolve them with customer satisfaction
  • Maintain positive rapport with store staff
  • Use company-issued payment card to purchase customer orders.
  • Coordinate shopping and delivery of multiple orders at once while planning an efficient delivery route

Retail Merchandiser

Hallmark
07.2017 - 12.2018
  • Maintained organization and visual appeal of product displays to enhance customer experience
  • Conducted accurate inventory counts and restocked items to ensure availability
  • Placed pricing and descriptive signage to promote products effectively
  • Negotiated with store managers to secure prime positioning for promotional materials
  • Reorganized sales floor layout to prioritize high-demand items in strategic locations

General Manager

Chipotle Mexican Grill
07.2015 - 07.2017
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Increased average daily sales by 25% by building a team of well-trained, customer service focused employees
  • Developed marketing strategies utilizing social media to share creative posts and videos advertising new menu items and specials
  • Organized and led fundraisers to increase brand awareness in the local community
  • Optimized profits by scheduling the correct amount of labor using accurate sales projections.
  • Interacted face to face and on the phone with guests on a daily basis to ensure satisfaction and receive feedback
  • Resolved customer incidents and recovered guests
  • Created monthly reports for senior management summarizing operational performance metrics
  • Ensured compliance with local health department regulations regarding food safety standards
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services

Carryout Specialist and Hostess

Bob Evans
09.2014 - 07.2015
  • Greeted and sat guests according to server availability and open tables
  • Managed waiting list effectively, ensuring timely seating for all customers
  • Processed customer orders and payments accurately using POS system

Sales Associate

Walmart
10.2012 - 09.2014
  • Handled inbound calls on 8-line phone, addressing customer inquiries and routing calls to appropriate departments
  • Provided accurate information about products, prices and services
  • Assisted customers with product selection, sizing and styling

Sandwich Artist

Blimpie
08.2007 - 10.2011
  • Handled incoming calls and processed orders while promoting additional product offerings
  • Ensured all menu items were prepared in accordance with health and safety standards
  • Inspected equipment regularly for proper functioning and sanitation standards

Education

High School Diploma -

East Central High School
St. Leon, IN
01.2008

Some College (No Degree) - Business Management

Ivy Tech Community College
Lawrenceburg, IN

Some College (No Degree) - Computer And Information Technology

Gateway Community & Technical College
Edgewood, KY

Skills

  • Strong verbal and written communication
  • Microsoft Office proficiency
  • Information technology skills
  • Typing speed: 85 wpm
  • Office administration
  • Marketing
  • Sales planning
  • Team building
  • Inventory management

Affiliations

  • Founder of vintage e-commerce storefront, responsible for product research, sourcing, listing, fulfillment, and marketing and advertising
  • Graphic Design
  • Basic Web Design
  • Avid reader and writer

Certification

  • ServSafe
  • I-9 Compliance

References

References available upon request.

Timeline

Full-Service Shopper

Instacart
01.2018 - Current

Retail Merchandiser

Hallmark
07.2017 - 12.2018

General Manager

Chipotle Mexican Grill
07.2015 - 07.2017

Carryout Specialist and Hostess

Bob Evans
09.2014 - 07.2015

Sales Associate

Walmart
10.2012 - 09.2014

Sandwich Artist

Blimpie
08.2007 - 10.2011

High School Diploma -

East Central High School

Some College (No Degree) - Business Management

Ivy Tech Community College

Some College (No Degree) - Computer And Information Technology

Gateway Community & Technical College

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Amanda Morse