Amanda Parker
Crawfordsville
Summary
Detail-oriented professional with extensive experience in administrative customer service and human resources management. Proven track record of improving customer service delivery through effective communication and precise order fulfillment. Expertise in cultivating strong customer relationships and ensuring long-term satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service/Fulfillment Specialist
Landmark Aquatics
Roachdale
01.2025 - 07.2026
- Fulfilled customer orders promptly and accurately.
- Managed customer inquiries utilizing phone, email, and additional communication platforms.
- Received and processed incoming orders, purchase orders (PO), and quotes to ensure accurate and timely order fulfillment.
- Utilized fulfillment software to monitor shipments and oversee order status updates.
- Collaborated with suppliers to secure high-quality products for timely delivery.
- Cultivated lasting relationships with customers by delivering outstanding service in every interaction. Employed 'customer for life' approach to reinforce client loyalty.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Copy/Print Marketing & Graphic Design
Town & Country Homecenter
Crawfordsville
01.2023 - 01.2025
- Designed compelling graphics for digital and print marketing materials to enhance brand visibility.
- Oversaw and organized activities to guarantee exceptional customer service delivery.
- Managed social media accounts, creating engaging content and responding to customer inquiries to foster community engagement.
- Reviewed and refined content to ensure high standards of accuracy, grammar, and brand consistency across all platforms.
Recruitment Specialist
Pro Resources Staffing
Crawfordsville
01.2020 - 01.2023
- Managed full-cycle recruiting processes, from initial sourcing to offer negotiation.
- Leveraged networking and social media channels to source candidates
- Executed candidate screenings to identify qualified job applicants.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Managed scheduling of interviews, ensuring seamless communication between candidates and hiring teams.
- Optimized candidate pipeline administration using applicant tracking systems.
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Documented precise records of candidate interactions and recruitment processes.
- Provided guidance on career development opportunities within the organization.
Applicant Specialist
Pro Resources Staffing
Crawfordsville
01.2019 - 01.2020
- Coordinated new employee onboarding, including scheduling and preparing orientation sessions for effective integration.
- Supported onboarding process for new hires, ensuring a smooth transition into the company.
- Prepared and set up new employee orientations.
- Conducted reference and background checks on prospective employees.
- Processed, verified and maintained personnel-related documentation.
- Welcomed visitors and directed to appropriate recruiter to facilitate connections.
Education
MBA - Executive Business
Indiana Wesleyan University
Indianapolis, IN01-2012
BA - Organizational Management
Oakland City University
Oakland City, IN01-2006
AS - Business Administration
Oakland City University
Oakland City, IN01-2000
Skills
- Order Fulfillment/Purchase Orders
- Sales and Customer Service
- Salesforce
- Data Entry
- Microsoft Office Suite
- Microsoft Teams
- QuickBooks
- Sage/Sage Financial
- Adobe Suite
- Avionte/Avionte BOLD
- Attention to Detail
- Effective Communication
- Problem Solving
- Team Collaboration
- Time Management
- Professionalism
Timeline
Customer Service/Fulfillment Specialist
Landmark Aquatics
01.2025 - 07.2026
Copy/Print Marketing & Graphic Design
Town & Country Homecenter
01.2023 - 01.2025
Recruitment Specialist
Pro Resources Staffing
01.2020 - 01.2023
Applicant Specialist
Pro Resources Staffing
01.2019 - 01.2020
MBA - Executive Business
Indiana Wesleyan University
BA - Organizational Management
Oakland City University
AS - Business Administration
Oakland City University