Amanda Phillips
Springville
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
UEC Theatres
10.2023 - Current
- Train new employees and delegate daily tasks and responsibilities.
- Complete theater opening and closing procedures and balance tills.
- Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Respond to and resolve customer questions and concerns.
- Ensure smooth operations during peak hours by effectively managing resources and staff allocation.
General Manager
The Starlite Drive-In
03.2017 - Current
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Develop and implement strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Interact well with customers to build connections and nurture relationships.
Education
High School Diploma -
Bedford North Lawrence High School
BedfordSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Positive attitude
- Sales and upselling
Certification
- ServSafe Food Protection Manager Certification
Timeline
Shift Supervisor
UEC Theatres
10.2023 - Current
General Manager
The Starlite Drive-In
03.2017 - Current
High School Diploma -
Bedford North Lawrence High School
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