Amanda Reedy
Edinburgh,IN
Summary
Dynamic Assistant Store Lead at Get Go Gas Station with a proven track record in enhancing customer satisfaction and driving sales through effective promotions. Skilled in staff training and conflict resolution, I streamlined operations and maintained high compliance standards, resulting in improved efficiency and a positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Lead
GetGo Gas Station
11940 U.S. 31 Edinburgh, Indiana 46124
08.2018 - Current
- Supervised daily store operations to ensure efficient workflow and excellent customer service.
- Trained and mentored team members on safety protocols and operational procedures.
- Managed inventory levels, reducing stock discrepancies through effective monitoring techniques.
- Implemented promotional strategies, enhancing product visibility and driving sales performance.
- Conducted regular audits to maintain compliance with company policies and industry regulations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships within the community.
- Collaborated with management to develop training materials for new employees, ensuring consistent service standards.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
Education
High School Diploma -
Edinburgh Community High
Edinburgh, IN1988
Skills
Operations management
Staff training and development
Scheduling and time management
Goal setting and achievement
Budgeting and financial management
Promotions and marketing
Employee engagement
Customer service
Multitasking and organization
Friendly and positive
Team leadership
Verbal and written communication
Flexible schedule
Customer experience management
Cash management
Store opening and closing
Work Planning and Prioritization
Conflict resolution
Operations management
Certification
Serv-safe
CPR
Timeline
Assistant Store Lead
GetGo Gas Station
08.2018 - Current
High School Diploma -
Edinburgh Community High