Amanda Rios-Alvarez
Salem
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Leader
Tractor Supply
10.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Optometric Technician
Walmart
01.2015 - 09.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Education
Associate of Applied Science - Medical Assisting
Harrison College
Indianapolis05-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Languages
Spanish
Limited Working
Timeline
Team Leader
Tractor Supply
10.2024 - Current
Optometric Technician
Walmart
01.2015 - 09.2024
Associate of Applied Science - Medical Assisting
Harrison College
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