Amanda Sampson

• National & Global Studies, Student population
• Provides cultural and spiritual leadership to team members
• Monitors various deadlines, assists leadership team with determining financial aid office priorities, and monitors counselor progress in completing assigned tasks
• Provides training and guidance and is a resource for counselors in performing their daily processes and communications; addresses student concerns and complaints
• Evaluates all office processes continually for maintenance and improvements: customer service, enrollment, processing, reconciliation, quality control, and support staff functions; takes the lead in facilitating implementation of enhancements
• Continually communicates and/or facilitates communication, especially for relation of financial aid office processes to students, peer offices, and other internal functions;
• Maintains an up-to-date catalog of priorities, processes, tools, and personnel being utilized for all office functions; maintains up-to-date procedural documentation
• Performs quality control consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations

National & Global Studies, Student population

• Train and develop new counselors so they are able to work independently as fully trained financial aid counselor.
• Field questions from counselors to provide support to the Assistant Director of Financial Aid.
• Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options
• Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages

• National & Global Studies, Student population
• Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations
• Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions
• Completes review for verification and other general aid eligibility processes
• Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options

• Company Overview: Huntington, IN
• Managed Small business financial statements, bank statements, and tax liabilities on a monthly basis.
• Prepared client payroll checks, EFT drafts, and payroll taxes on a weekly basis for multiple accounts.
• Prepared client personal tax returns, reviewed data for possible financial implications.
• Huntington, IN