Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Skalka

Laporte

Summary

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

4
4
years of professional experience

Work History

Team Lead, Customer Service - Automotive

Cleveland Cliffs
07.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Customer Account Representative - Automotive

Cleveland Cliffs
05.2021 - 07.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Prepared and shared part details with internal and external customers.
  • Reduced customer complaints with proactive communication and timely resolutions.
  • Conducted regular account reviews to identify opportunities for improvements in delivery.
  • Assisted team members with account-related tasks, fostering a collaborative work environment.
  • Provided comprehensive training to new hires on account management best practices, driving consistency in service delivery across the team.

Education

Bachelor of Science - Business Management

Purdue
Westville, IN
12-2019

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Strategic planning
  • Change management
  • Employee engagement
  • Problem-solving
  • Teamwork and collaboration
  • Work Planning and Prioritization

Timeline

Team Lead, Customer Service - Automotive

Cleveland Cliffs
07.2023 - Current

Customer Account Representative - Automotive

Cleveland Cliffs
05.2021 - 07.2023

Bachelor of Science - Business Management

Purdue

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Amanda Skalka