• 25+ years of hands-on learning experience with students, parents and corporate clients
• Communication and Client Relationship Lead, overseeing Operations, Parent- Relationship Management, Early Childhood Care & Education, Training and Development, and Customer Retention.
• As an experienced professional in Operations, Marketing, and Administration, I have honed my ability to work cross-functionally and identify strategic collaboration opportunities with clients, internal partners, and team members.
• Demonstrated leadership experience in working with Non-Government Organizations (NGOs) and Academic Institutions.
• Developed and implemented a cohesive admissions strategy across all campuses,
aligning with organizational goals to drive student enrollment and retention.
• Led the training and up skilling initiatives for Admission Counselors and educators, with a
focus on enhancing soft skills such as communication, empathy, and relationship management, resulting in improved parent engagement and satisfaction.
• Oversaw the enquiry funnel, and devised strategies to build and maintain a healthy lead pipeline, ensuring a consistent and quality flow of prospective students.
• Managed the compilation and analysis of monthly and quarterly reports, providing data-driven insights to refine and enhance the admissions process.
• Coordinated with Heads of Schools and various departments to ensure a seamless admission process, facilitating smooth operations and higher parent retention rates.
•Spearheaded two campus of Delhi Public School (Dwarka Expressway, Gurugram) while also providing comprehensive soft skills training for teachers and frontline administrative staff to enhance parent interaction.
• Reported to the Director and overseeing the implementation and management of processes across all departments, including Academic and Administration.
• Led the Public Speaking Club, teaching students of grades III-IX and cultivating their communication and public speaking skills.
• Maintained and optimized the Parent Relationship Communication Portal, ensuring the accuracy and quality of both internal and external communications related to academics and administration.
• Authored and curated content for various platforms, including admission forms, newsletters, prospectuses, websites, promotional campaigns & social media posts, for both internal and external audiences.
• Supervised the entire admissions process, ensuring smooth operations from initial inquiries to final registration and admission.
• Managed the Assessment Department, overseeing scheduling, question paper quality control, and invigilation planning, ensuring meticulous execution of assessments.
• Project: Delhi English Project, Government of Delhi
• Apportioned necessary skills to Grade XI students of Government school of Delhi to improve their English-speaking proficiency and communicative competence through a 160-hour spoken English course.
Trained teachers for providing effective and best-in class teaching for students in all Sshrishti Schools
• Conducted educational audit of Sshrishti Schools to ensure quality education by teachers.
• Created a level playing field for children devoid of quality education. Planned engaging lessons in accordance with age appropriate policies.
• Assisted in brainstorming with other team members, to strategies and execute successful CSR campaigns to enhance the brand and raise funds.
• Worked as Communication Manager to facilitate Developmentally Appropriate Practice (DAP) in all Sshrishti Schools & imparted Language skills.
* Client/Parent Relationship Management* Soft Skill Trainer* Internal & External Communications* Operations/ Administration Management* Process Management & Presentation Skills* Marketing Communication* Strategic Planning
* Accelerated Client Relationship and Retention 2016- 2017
* Conducted Workshop with Aganwadi and Balwadis in Delhi
* Attained Customer DISC Profile and Sales Funnel by Ray Leone - 2017