Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Amandeep Kaur

Amandeep Kaur

Parent/ Client Relationship Manager | Admissions Lead | Soft Skill Trainer | Certified Spoken English Teacher by British Council
North Bangalore

Summary

• 25+ years of hands-on learning experience with students, parents and corporate clients

• Communication and Client Relationship Lead, overseeing Operations, Parent- Relationship Management, Early Childhood Care & Education, Training and Development, and Customer Retention.


• As an experienced professional in Operations, Marketing, and Administration, I have honed my ability to work cross-functionally and identify strategic collaboration opportunities with clients, internal partners, and team members.


• Demonstrated leadership experience in working with Non-Government Organizations (NGOs) and Academic Institutions.

Overview

25
25
years of professional experience

Work History

Admissions Lead

The Shishya Jigyasa Academy
Bangalore -North
11.2024 - Current
  • Develop and implement strategies to attract students and ensure smooth admissions.
  • Collaborate with marketing teams to create promotional materials and organize campus tours.
  • Train and supervise admissions staff to maintain efficiency.
  • Train educators on the soft skill and people management.
  • Make processes for the school for seamless action and implementation.
  • Maintain relationships with students, parents, and faculty to ensure smooth operations.
  • Conduct periodic reviews and meetings to improve institutional efficiency.

Senior Manager – Admissions & Outreach

Ekya & CMR Group of Schools
HRBR Layout, Bangalore
03.2024 - 09.2024

• Developed and implemented a cohesive admissions strategy across all campuses,
aligning with organizational goals to drive student enrollment and retention.
• Led the training and up skilling initiatives for Admission Counselors and educators, with a
focus on enhancing soft skills such as communication, empathy, and relationship management, resulting in improved parent engagement and satisfaction.
• Oversaw the enquiry funnel, and devised strategies to build and maintain a healthy lead pipeline, ensuring a consistent and quality flow of prospective students.
• Managed the compilation and analysis of monthly and quarterly reports, providing data-driven insights to refine and enhance the admissions process.
• Coordinated with Heads of Schools and various departments to ensure a seamless admission process, facilitating smooth operations and higher parent retention rates.

Communication & Relationship Coordinator

Delhi Public School
Dwarka Expressway, Gurugram
09.2018 - 07.2023

•Spearheaded two campus of Delhi Public School (Dwarka Expressway, Gurugram) while also providing comprehensive soft skills training for teachers and frontline administrative staff to enhance parent interaction.
• Reported to the Director and overseeing the implementation and management of processes across all departments, including Academic and Administration.
• Led the Public Speaking Club, teaching students of grades III-IX and cultivating their communication and public speaking skills.
• Maintained and optimized the Parent Relationship Communication Portal, ensuring the accuracy and quality of both internal and external communications related to academics and administration.
• Authored and curated content for various platforms, including admission forms, newsletters, prospectuses, websites, promotional campaigns & social media posts, for both internal and external audiences.
• Supervised the entire admissions process, ensuring smooth operations from initial inquiries to final registration and admission.
• Managed the Assessment Department, overseeing scheduling, question paper quality control, and invigilation planning, ensuring meticulous execution of assessments.

Spoken English Teacher

Macmillan Education,India in Association With The
New Delhi, India
09.2017 - 09.2018

• Project: Delhi English Project, Government of Delhi
• Apportioned necessary skills to Grade XI students of Government school of Delhi to improve their English-speaking proficiency and communicative competence through a 160-hour spoken English course.

Education Consultant & Senior Communications Manag

Sshrishti India Trust
New Delhi, India
02.2017 - 08.2017

Trained teachers for providing effective and best-in class teaching for students in all Sshrishti Schools
• Conducted educational audit of Sshrishti Schools to ensure quality education by teachers.
• Created a level playing field for children devoid of quality education. Planned engaging lessons in accordance with age appropriate policies.
• Assisted in brainstorming with other team members, to strategies and execute successful CSR campaigns to enhance the brand and raise funds.
• Worked as Communication Manager to facilitate Developmentally Appropriate Practice (DAP) in all Sshrishti Schools & imparted Language skills.

General Manager

Walsons Facility Management
Gurugram
03.2014 - 04.2016

Sr. Manager- Client Relationship PAN India

Compass India Support Services
Gurugram
08.2010 - 09.2014

Assistant Registrar

British Council Division
New Delhi (Remote)
01.2000 - 03.2005

Education

Associate of Arts - Early Childhood Care & Education (ECCE)

Delhi University
Ambedkar University
04.2001 -

Bachelor of Arts - Public Relations And Corporate Communications

Delhi University
Bhartiya Vidya Bhawan,
04.2001 -

Bachelor of Arts - Journalism

Delhi University
New Delhi
04.2001 -

Degree -

NIIT Pvt Ltd
New Delhi, India
04.2001 -

Skills

* Client/Parent Relationship Management* Soft Skill Trainer* Internal & External Communications* Operations/ Administration Management* Process Management & Presentation Skills* Marketing Communication* Strategic Planning

Accomplishments

* Accelerated Client Relationship and Retention 2016- 2017
* Conducted Workshop with Aganwadi and Balwadis in Delhi
* Attained Customer DISC Profile and Sales Funnel by Ray Leone - 2017

Timeline

Admissions Lead

The Shishya Jigyasa Academy
11.2024 - Current

Senior Manager – Admissions & Outreach

Ekya & CMR Group of Schools
03.2024 - 09.2024

Communication & Relationship Coordinator

Delhi Public School
09.2018 - 07.2023

Spoken English Teacher

Macmillan Education,India in Association With The
09.2017 - 09.2018

Education Consultant & Senior Communications Manag

Sshrishti India Trust
02.2017 - 08.2017

General Manager

Walsons Facility Management
03.2014 - 04.2016

Sr. Manager- Client Relationship PAN India

Compass India Support Services
08.2010 - 09.2014

Associate of Arts - Early Childhood Care & Education (ECCE)

Delhi University
04.2001 -

Bachelor of Arts - Public Relations And Corporate Communications

Delhi University
04.2001 -

Bachelor of Arts - Journalism

Delhi University
04.2001 -

Degree -

NIIT Pvt Ltd
04.2001 -

Assistant Registrar

British Council Division
01.2000 - 03.2005
Amandeep KaurParent/ Client Relationship Manager | Admissions Lead | Soft Skill Trainer | Certified Spoken English Teacher by British Council