Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Amandeep Kaur

Amandeep Kaur

Parent/ Client Relationship Manager | Admissions Lead | Soft Skill Trainer | Certified Spoken English Teacher by British Council
North Bangalore

Summary

• 25+ years of hands-on learning experience with students, parents and corporate clients

• Communication and Client Relationship Lead, overseeing Operations, Parent- Relationship Management, Early Childhood Care & Education, Training and Development, and Customer Retention.


• As an experienced professional in Operations, Marketing, and Administration, I have honed my ability to work cross-functionally and identify strategic collaboration opportunities with clients, internal partners, and team members.


• Demonstrated leadership experience in working with Non-Government Organizations (NGOs) and Academic Institutions.

Overview

25
25
years of professional experience

Work History

Admissions Lead

The Shishya Jigyasa Academy
11.2024 - Current
  • Develop and implement strategies to attract students and ensure smooth admissions.
  • Collaborate with marketing teams to create promotional materials and organize campus tours.
  • Train and supervise admissions staff to maintain efficiency.
  • Train educators on the soft skill and people management.
  • Make processes for the school for seamless action and implementation.
  • Maintain relationships with students, parents, and faculty to ensure smooth operations.
  • Conduct periodic reviews and meetings to improve institutional efficiency.

Senior Manager – Admissions & Outreach

Ekya & CMR Group of Schools
03.2024 - 09.2024

• Developed and implemented a cohesive admissions strategy across all campuses,
aligning with organizational goals to drive student enrollment and retention.
• Led the training and up skilling initiatives for Admission Counselors and educators, with a
focus on enhancing soft skills such as communication, empathy, and relationship management, resulting in improved parent engagement and satisfaction.
• Oversaw the enquiry funnel, and devised strategies to build and maintain a healthy lead pipeline, ensuring a consistent and quality flow of prospective students.
• Managed the compilation and analysis of monthly and quarterly reports, providing data-driven insights to refine and enhance the admissions process.
• Coordinated with Heads of Schools and various departments to ensure a seamless admission process, facilitating smooth operations and higher parent retention rates.

Communication & Relationship Coordinator

Delhi Public School
09.2018 - 07.2023

•Spearheaded two campus of Delhi Public School (Dwarka Expressway, Gurugram) while also providing comprehensive soft skills training for teachers and frontline administrative staff to enhance parent interaction.
• Reported to the Director and overseeing the implementation and management of processes across all departments, including Academic and Administration.
• Led the Public Speaking Club, teaching students of grades III-IX and cultivating their communication and public speaking skills.
• Maintained and optimized the Parent Relationship Communication Portal, ensuring the accuracy and quality of both internal and external communications related to academics and administration.
• Authored and curated content for various platforms, including admission forms, newsletters, prospectuses, websites, promotional campaigns & social media posts, for both internal and external audiences.
• Supervised the entire admissions process, ensuring smooth operations from initial inquiries to final registration and admission.
• Managed the Assessment Department, overseeing scheduling, question paper quality control, and invigilation planning, ensuring meticulous execution of assessments.

Spoken English Teacher

Macmillan Education,India in Association With The
09.2017 - 09.2018

• Project: Delhi English Project, Government of Delhi
• Apportioned necessary skills to Grade XI students of Government school of Delhi to improve their English-speaking proficiency and communicative competence through a 160-hour spoken English course.

Education Consultant & Senior Communications Manag

Sshrishti India Trust
02.2017 - 08.2017

Trained teachers for providing effective and best-in class teaching for students in all Sshrishti Schools
• Conducted educational audit of Sshrishti Schools to ensure quality education by teachers.
• Created a level playing field for children devoid of quality education. Planned engaging lessons in accordance with age appropriate policies.
• Assisted in brainstorming with other team members, to strategies and execute successful CSR campaigns to enhance the brand and raise funds.
• Worked as Communication Manager to facilitate Developmentally Appropriate Practice (DAP) in all Sshrishti Schools & imparted Language skills.

General Manager

Walsons Facility Management
03.2014 - 04.2016

Sr. Manager- Client Relationship PAN India

Compass India Support Services
08.2010 - 09.2014

Assistant Registrar

British Council Division
01.2000 - 03.2005

Education

Associate of Arts - Early Childhood Care & Education (ECCE)

Delhi University
Ambedkar University
04.2001 -

Bachelor of Arts - Public Relations And Corporate Communications

Delhi University
Bhartiya Vidya Bhawan,
04.2001 -

Bachelor of Arts - Journalism

Delhi University
New Delhi
04.2001 -

Degree -

NIIT Pvt Ltd
New Delhi, India
04.2001 -

Skills

* Client/Parent Relationship Management* Soft Skill Trainer* Internal & External Communications* Operations/ Administration Management* Process Management & Presentation Skills* Marketing Communication* Strategic Planning

Accomplishments

* Accelerated Client Relationship and Retention 2016- 2017
* Conducted Workshop with Aganwadi and Balwadis in Delhi
* Attained Customer DISC Profile and Sales Funnel by Ray Leone - 2017

Timeline

Admissions Lead

The Shishya Jigyasa Academy
11.2024 - Current

Senior Manager – Admissions & Outreach

Ekya & CMR Group of Schools
03.2024 - 09.2024

Communication & Relationship Coordinator

Delhi Public School
09.2018 - 07.2023

Spoken English Teacher

Macmillan Education,India in Association With The
09.2017 - 09.2018

Education Consultant & Senior Communications Manag

Sshrishti India Trust
02.2017 - 08.2017

General Manager

Walsons Facility Management
03.2014 - 04.2016

Sr. Manager- Client Relationship PAN India

Compass India Support Services
08.2010 - 09.2014

Associate of Arts - Early Childhood Care & Education (ECCE)

Delhi University
04.2001 -

Bachelor of Arts - Public Relations And Corporate Communications

Delhi University
04.2001 -

Bachelor of Arts - Journalism

Delhi University
04.2001 -

Degree -

NIIT Pvt Ltd
04.2001 -

Assistant Registrar

British Council Division
01.2000 - 03.2005
Amandeep KaurParent/ Client Relationship Manager | Admissions Lead | Soft Skill Trainer | Certified Spoken English Teacher by British Council