Amandeep Singh
New Delhi
Summary
Hospitality and resort-area property management professional with exceptional communication skills and to influence and build effective partnerships and relationships with homeowners, residents and tenants, multiple Home Owner Association boards, management and operations staff. Strong project management and hospitality skills. Flexible, resilient, nimble, comfortable in working in the grey areas of a changing environment. Exceptional organization, customer service and problem resolution skills.
Overview
9
9
years of professional experience
Work History
CRM Executive & Property Manager
Emaar India Private Limited
Gurgaon
11.2019 - Current
- Worked at Emaar Palm Garden Property as Property Manager.
- Coordinated repairs and maintenance services as needed to ensure the safety of tenants and the condition of properties.
- Designed customized CRM solutions for clients based on their needs and goals.
- Provided training to staff on the use of the CRM system and its features.
- Worked closely with software developers and IT personnel on troubleshooting technical issues related to the CRM system.
- Created, monitored and maintained reports on all aspects of the customer relationship management system.
- Collected customer payments, handled exchanges and issued appropriate refunds.
- Provided regular updates to senior management on CRM strategy effectiveness and customer insights.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Created reports summarizing progress against organizational goals and objectives.
- Organized and facilitated regular meetings with senior management teams.
- Developed and implemented strategies to increase executive efficiency.
- Manage Centralized Helpdesk to check the Site operations properly.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Executive
Colliers international
Gurgaon
04.2019 - 11.2019
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Developed and implemented strategies to increase community engagement.
- Developed comprehensive documentation for internal use.
- Responded to customer inquiries in a timely manner.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Maintained and updated customer relationship management software to ensure accuracy of customer information.
- Managed multiple projects simultaneously while ensuring that deadlines were met without compromising quality standards set forth by upper management.
- Drafted emails containing promotional offers or other relevant information directed at specific segments of customers identified via the CRM database.
- Resolved customer inquiries and complaints requiring management-level escalation.
Lobby Manager
M3M GOLF ESTATE
Gurgaon
01.2018 - 04.2019
- Developed a system for tracking key cards issued to guests upon check-in.
- Generated reports on occupancy levels and other metrics related to business operations.
- Coordinated maintenance requests from guests with housekeeping staff or outside contractors when necessary.
- Created daily schedules for lobby staff members and monitored performance of each employee.
- Created reports on occupancy rates, revenue generated by the lobby area.
- Managed incoming calls from customers and answered inquiries in a timely manner.
- Maintained front desk to provide positive first impression.
Front Office Manager
Eden residence pvt. ltd
Gurgaon
09.2016 - 01.2018
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Resolved conflicts between customers or staff members professionally.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Front Office Executive
Optus Sarovar Premiere
Gurgaon
05.2015 - 09.2016
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operation of all front desk functions.
- Assisted with creating promotional materials for upcoming events or special offers.
- Provided excellent customer service through efficient problem solving techniques.
- Greeted customers and visitors in a friendly, professional manner.
Education
Bachelor of Science - PCM
William Carey University
Umkdait, Nongmynsong, Shillong, Meghalaya 79301903-2020
High School Diploma -
KARNATAKA STATE OPEN UNIVERSITY
Ashok Nagar, New Delhi08-2015
Skills
- Staff Management
- Vendor Management
- Compliance Monitoring
- Property Management
- Database Management
- Maintenance Coordination
- Customer service-focused
- Customer Support
- Customer Segmentation
- Campaign Management
- Excellent Communication
- Salesforce Software
- Organizational Skills
Accomplishments
- Got an Award from HOD (Head of Department) in resolving the property Challenges and recover site collection payment.
- Establish Community Facility Management application on all properties Commercial and residential property.
Timeline
CRM Executive & Property Manager
Emaar India Private Limited
11.2019 - Current
Senior Executive
Colliers international
04.2019 - 11.2019
Lobby Manager
M3M GOLF ESTATE
01.2018 - 04.2019
Front Office Manager
Eden residence pvt. ltd
09.2016 - 01.2018
Front Office Executive
Optus Sarovar Premiere
05.2015 - 09.2016
Bachelor of Science - PCM
William Carey University
High School Diploma -
KARNATAKA STATE OPEN UNIVERSITY
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