AMAN DEEP SINGH

Responsibilities

• Review financial statements: Analyze income statements, balance sheets, and credit reports
• Calculate financial ratios: Determine credit scores and interest rates
• Set up payment plans: Establish credit limits and terms for loans
• Monitor loans: Track the performance of existing loans and collect on defaulted loans
• Provide financial counseling: Meet with clients to discuss their financial needs and recommend loan options
• Manage risk: Evaluate the risk associated with lending money and ensure compliance with credit policies

• Contact customers: Contact customers who are behind on payments by phone, email, or written correspondence
• Negotiate repayment plans: Work with customers to develop a repayment plan that ensures debts are recovered efficiently
• Maintain accurate records: Keep detailed records of all communications, payments, and recovery progress
• Initiate legal proceedings: If necessary, initiate legal proceedings against delinquent customers
• Repossess security: If necessary, repossess security to recover dues
• Dispose of recovered assets: Dispose of recovered assets

Responsibilities

• Customer service: Provide exceptional customer service, handle complaints, and resolve inquiries
• Staff management: Hire, train, and develop staff, including tellers, relationship bankers, and service representatives
• Sales: Generate new business, set sales goals, and monitor sales performance
• Financial management: Prepare financial statements, manage budgets, and track reports
• Compliance: Ensure compliance with all bank policies, regulations, and laws
• Community relations: Build relationships with the community to attract business
• Marketing: Perform market research, analyze trends, and create sales strategies
• Business development: Identify opportunities for growth, such as launching new products and services
• Reporting: Prepare reports for management, including financial statements, budgets, and activity calendars.
• Loans: Sanction Loan and Regular Follow ups of the Old and New ones.

Customer service Handle customer complaints and inquiries, Maintain customer relations records, and Address customer-related issues.

Account management Open new accounts, Close accounts, Manage existing accounts, and Process deposits and withdrawals.

Loan processing Evaluate loan applications, Conduct credit assessments, Process loan disbursements, Verify documents, and Make recommendations for loan approval or rejection.

Cash management Oversee cash transactions, Manage cash reserves, and Ensure compliance with cash handling procedures.

Risk management

• Identify and mitigate potential risks in banking operations
• Ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) guidelines

Regulatory compliance

• Ensure that all banking operations comply with RBI guidelines and other regulatory requirements

Sales and marketing

• Promote various banking products and services to meet targets set by the bank

• Customer service: Answer customer queries and complaints, and educate customers about the bank's products and services
• Record keeping: Maintain accurate records of customer information, financial transactions, and loan-related documents
• Processing transactions: Process deposits, withdrawals, payments, and loan applications
• Credit checks: Assess customer eligibility and risk for loans and lines of credit
• Compliance: Ensure compliance with KYC for new customers, and update customers on validation compliances
• Marketing: Promote the bank and assist in selling its products and services
• Data entry: Enter data into the bank's computer systems
• Supporting other departments: Assist other departments within the bank, such as the administrative department

• Reduced errors in daily tasks by establishing clear guidelines through well-structured process documentation.
• Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
• Managed the design and delivery of specialized training programs for specific roles or departments, catering to unique needs and requirements.
• Developed strong relationships with department leaders to ensure alignment between ongoing processes improvements initiatives and relevant trainings offered to staff members.
• Conducting New Hire Training.
• Creating SOPs, Process Maps for Training both on the Floor and NHTs.

Settle Claims for Metlife Accidental Claims for US Clients.

All Backend work of the Insurance adjusters.

Use to Work for Credit Card Operations for Citi Bank US.

After Evaluation of Credit Reports Like Cibil, Equifax, Experian and Trans Union we use to either Ceil or Reduce the Credit Limits of the US customers of Citi Bank.