AMANISHA BISWAS

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

• Gather and monitor financial data (e.g. sales revenues and liabilities)
• Prepare monthly, quarterly and annual statements (balance sheets and income statements)
• Forecast costs and revenues.
• Manage tax payments.
• Organize internal audits.
• Prepare budgets (for the entire company and by department)

• Create recruitment strategies with hiring managers to determine the skills, qualifications, and experience needed for the role.
• Update job descriptions per the growing requirements of the job or a new role.
• Employ various methods to source and attract potential candidates. This is about posting job advertisements, searching job boards and databases, attending job fairs, utilising social media platforms, and networking.
• Screen candidates by reviewing resumes, cover letters, and applications to shortlist the potential employees
• Create and maintain a database of candidates and those who left the organisation
• Administer aptitude tests or similar to assess the candidate’s soft skills
• Conduct interviews in person or use video conferencing software
• Maintain clear communication with the potential candidates throughout the hiring process
• Negotiate terms and conditions such as compensation, benefits, and facilitate the onboarding process
• Provide reports to the HR management team after tracking metrics, including time-to-fill, cost-per-hire, and quality of hire

We are working towards solving one the most important problems being faced by Indian Cities: making them financially sustainable and accountable. We are working with States and cities directly for engendering on-ground change and further working towards translating these on-ground reform successes into usable “products” on Cityfinance that can bring about “change-at-scale”. Cityfinance portal is envisioned to work as a tech tool to drive data driven governance on financial management of cities and reduce the information asymmetry on performance of cities amongst stakeholders like city governments, state governments, investors, CSOs, academicians, journalists etc

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• As a participatory democracy fellowship, worked on the first mile- last mile connectivity indicator.
• Collected data by surveying various wards, analyzed it and gave recommendation in the form of report.

• Completed media house contact details and translation workday attention detail.
• Prepared report on child labour, child trafficking and child marriage.
• Communicated with homeowner via phone or text.
• Participated in fund raising events.
• Built strong relationships with repeat customers based on trustworthiness professionalism exception.