Amanpreet Singh

1. *Franchise Expansion:* Spearheading the expansion of the fast food chain's franchise network by identifying potential franchisees, negotiating agreements, and overseeing the establishment of new franchise locations.

2. *Market Analysis:* Conducting thorough market research and analysis to identify strategic locations for new franchise outlets, considering factors such as demographics, competition, and market trends.

3. *Franchisee Training and Support:* Providing comprehensive training and ongoing support to franchisees, equipping them with the necessary tools, knowledge, and resources to operate successful outlets and maintain brand consistency.

4. *Business Development:* Collaborating with franchisees to develop and implement business strategies aimed at driving sales growth, maximizing profitability, and enhancing operational efficiency.

5. *Brand Management:* Upholding and promoting the fast food chain's brand image, identity, and reputation through effective marketing, advertising, and brand-building initiatives.

6. *Compliance and Quality Assurance:* Ensuring that franchisees adhere to the company's standards, policies, and procedures related to food quality, service standards, cleanliness, and overall brand compliance.

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.

• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Partnered with vendors and suppliers to effectively manage and budget.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Trained and guided team members to maintain high productivity and performance.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Developed and maintain operational guidelines for staff.
• Monitored employee productivity and optimized procedures to reduce costs.
• Supervised operations team to support operational excellence and excellent customer service.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Developed systems and procedures to improve operational quality and team efficiency.
• Prepared annual budgets with controls to prevent overages.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Correctly calculated inventory and ordered appropriate supplies.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks.
• Fostered repeat customers by consistently providing efficient, friendly service.
• Delegated tasks and duties 10 persons team to maximize resources and meet objectives.
• Used software to process all invoices and inventory purchases.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Closed out cash register and prepared cashier report at close of business.
• Improved customer service rankings by resolving issues quickly and accurately.
• Explained daily specials and beverage promotions to exceed daily sales goals.

• As an Assistant Manager at Boulevard, my responsibilities included assisting in daily operations, supervising staff, and ensuring smooth workflow. I collaborated with management to uphold high standards of service, resolve customer concerns, and maintain a positive work environment. Additionally, I played a key role in training new employees and implementing efficient procedures to enhance overall productivity.

"I began my professional journey in the hospitality industry at Restaurant Boulevard, where I served as a dedicated Par-timer waiter. During my time there, I honed my customer service skills, ensuring guests had memorable dining experiences. My responsibilities included greeting patrons, taking orders accurately, and maintaining a clean and organized dining area. I also collaborated closely with kitchen staff to ensure efficient service delivery. My tenure at Boulevard instilled in me a strong work ethic and a passion for delivering exceptional service."