Amanpreet Singh Khanna
Technology Artchitect
Mohali
Summary
Experienced Technology Architect with a strong background in the software development lifecycle. Skilled in gathering business requirements, estimating project timelines, and providing functional and technical support. Proficient in Oracle Siebel CRM, Freshdesk cloud application, spring boot microservices, Node.js, React.js, and JavaScript web applications. Well-versed in GitHub for version control, Datadog for log monitoring, Kubernetes for pod logs, Jira for sprint and issue management, and Confluence for documentation. Experienced in executing agile projects within a DevOps model. Knowledgeable in automation using Selenium and VB scripts. Adept at collaborating with geographically distributed teams and have worked extensively in the Retail and Finance domains.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Technology Architect
Wipro
Noida
01.2022 - Current
- Handling multiple projects for one of the retail giant in Europe and some parts of Asia
- Handling the customer assistance track It involves handling ticketing solution for stores, website and callcenter
- Handling the Localised solutions for the France subsidiary of the same customer
- Requirement gathering and backlog creation after discussion with country users and Product Owner
- Train the trainees within the organisation and make them project ready
- Technology architect for the Freshdesk Application rollout to 16 countries and design and development of the interfaces between Freshdesk and other inhouse solutions
- Technology Architect of the application support team for the in-house localised application for one of the subsidiary
- Actively participated in Freshworks Freddy chatbot workshops and developed the NLP chatbot for Italy
- Technology architect for the customised app using Freshdesk SDK to enhance the agent experience and ease of using solution by integrating freshdesk with existing solutions datasets which increased the ease of creating the tickets
- Facilitated the sprint planning and retrospective meetings, and created the sprints for the team bi-weekly
- Worked on the design and code review tasks and support team with their technical queries
- Worked on freshdesk and open source technologies
- Demo's to Stakeholders
Technology Lead
Infosys
Chandigarh & Dusseldorf
01.2016 - 01.2022
- Handling customer assistance track for one of the retail giant in Europe and some parts of Asia
- It involves handling ticketing solution for stores, website and callcenter
- Requirement gathering and backlog creation after discussion with country users and Product Owner
- Facilitated the sprint planning and retrospective meetings, and created the sprints for the team bi-weekly
- Worked on the design and code review tasks and support team with their technical queries
- Worked on siebel, freshdesk and open source technologies
- Demo's to Stakeholders
Technology Lead
Infosys
Chandigarh
01.2015 - 01.2016
- Worked for one of the world largest logistic company providing the international express mail services
- This assignment involved the siebel upgrade to IP 2014 and development of the new custom module like Offer management and link to exiting Accounts, Opportunity and activities module
- Performed the upgrade impact analysis, requirement gathering for the offer module and its design
- Performed the effort analysis and estimations
- Manage the team with post upgrade conflict and defect resolutions
- Developed the Siebel Open UI responsive UI using Bootstrap, CCS3 and Jquery to reduce user time to create and rollout the Offer
- Developed framework for Outbound Web services / Interfaces which handles SOAP and JMS queue requests
- Working with the client IT team to clarify doubts and have better understanding
- Troubleshoot performance issues and identify viable solutions for the same
Senior Software Engineer
Birlasoft
Noida
01.2013 - 01.2015
- The client is a part of a leading service provider for Managed Print Services with worldwide presence
- The objective of the project to handle all kind of Service Requests pertaining to Services provided by organisation service line
- Application uses Service Request module to record the customer complaints, requests via phone and web from other systems
- Requirement Gathering
- Assessment of technical gaps in HLD and preparation of LLD Document
- Resolve technical problems, provide technical solution alternatives
- Performing POC's for major requirements
- Development of Interfaces like Secured Web Services, Task Based UI, EBC and VBC
- Reviewed Unit Test Cases and ensured proper unit testing are done for the module
- Resolving inter-module dependencies and issues
- Conducting knowledge sharing sessions for testing team
- Support to testing team for all the issues raised
Consultant - CRM
Cognizant
Mumbai
01.2011 - 01.2013
- Worked for the leading telecommunication client in Europe
- The implementation of the Siebel CRM solution is already under progress for few European countries
- This program was an extension of the said project which would cover country specific requirements for Czech Republic
- Telco wants to sell products like Voice, Internet, and TV to customers
- The impacted modules for Siebel CRM are Account Management, Data Migration, Product Catalogue, Order Management, Quotes & Contracts etc
- Assessment of technical gaps in HLD
- Preparation of Low Level Design Document
- Resolve technical problems, provide technical solution alternatives
- Performing POC's for major requirements
- Guided and provided Localisation teams on trivial Account Management module requirements
- Delivered Inbound and outbound web services
- Resolving inter-module dependencies and issues
- Conducting knowledge sharing sessions for testing team
Senior Software Engineer
Infosys
Chandigarh
01.2010 - 01.2011
- The Client has large presence in automotive industry and this project was mainly enhancement of existing application for their new product Nissan Leaf
- This Project involves creation of Leads (Opportunity) along with customer, asset and activities
- Understanding existing client functionality to incorporate new business requirements
- Preparation of Low Level Design Document
- Developed interface to load leads from data provided by the external system using EAI businessservices
- Automation of inbound interface through Shell scripts (UNIX)
- Handled Admin activities like database extraction, Repository migration on all environments
- Provided support to team members for resolving performance issues
- Reviewed Unit Test Cases and ensured proper unit testing are done for the module
- Conducting knowledge sharing sessions for team
Senior Software Engineer
Infosys
Chandigarh
01.2009 - 01.2010
- The Client is leading player in the banking industry in middle east and has Siebel financial CRM implementation
- Application is mainly used for Service Request with different types like Credit Cards, Loans similarly we have developed Service Request for the type Etihad Cards as one of requirement which also includes automatic assignment in business hierarchy
- Understanding existing client functionality to incorporate new changes
- Preparation of Low Level Design Document
- Resolve technical problems, provide technical solution alternatives
- Reviewed Unit Test Cases and ensured proper unit testing are done for the module
- Conducting knowledge sharing sessions for testing team
- Support to testing team for all the issues raised
Software Engineer
Infosys
Chandigarh
01.2008 - 01.2009
- The Client has large presence in automotive industry and this project was mainly enhancement and development of existing batch interfaces
- Implementation of new interface for data cleansing process (DQ) for Infiniti vehicles
- This huge implementation was a complete 5 step process and was used to merge duplicate records in Siebel database for Infiniti vehicles
- Also implemented new interfaces (LMT, I4U) for integrating Siebel database of Nissan with other interfaces
- These interfaces dealt with Contacts, Opportunity, Vehicles and Activities
- Understanding existing client functionality to incorporate changes to existing interfaces and development of new interfaces
- Preparation of Low Level Design Document
- Development of CTLs, SQLs, IFBs and PLSQL procedures for de-duplication of Contacts and Vehicles
- Automation of EIM interfaces through Shell scripts (UNIX)
- Reviewed Unit Test Cases and ensured proper unit testing are done for the module
- Conducting knowledge sharing sessions for testing team
- Support to testing team for all the issues raised
Education
Bachelors - Electronics & Communication
Shaheed Udham Singh College of Engineering and Technology
Tangori, Mohali 01.2003 - 01.2007
Skills
SAAS Cloud Solution - Freshdesk
Chatbot - Freddy bot
Spring boot micro services
Web Technologies - Javascript , Reactjs
CRM Application - Siebel
API design and management
undefinedPersonal Information
- Date of Birth: 08/19/85
- Nationality: Indian
- Marital Status: Married
Skills
Freshdesk, Freddy Chatbot by Freshworks, Medium, Spring boot services, Javascript, React.js, Google Cloud Architect, Google Cloud Associate Developer, Google Cloud Digital Leader, Siebel
Timeline
Technology Architect
Wipro
01.2022 - Current
Technology Lead
Infosys
01.2016 - 01.2022
Technology Lead
Infosys
01.2015 - 01.2016
Senior Software Engineer
Birlasoft
01.2013 - 01.2015
Consultant - CRM
Cognizant
01.2011 - 01.2013
Senior Software Engineer
Infosys
01.2010 - 01.2011
Senior Software Engineer
Infosys
01.2009 - 01.2010
Software Engineer
Infosys
01.2008 - 01.2009
Bachelors - Electronics & Communication
Shaheed Udham Singh College of Engineering and Technology
01.2003 - 01.2007
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