Aman Singh

• Responsible for Process Training requirement and go live screening of new hires, Jr. Associates, Associates, Sr. Associates and Team Lead for array of multiple accounts.
• Responsible for hyper-care of agents, involvement in account transition, app or software implementation, Quality audit of accounts serviced and continuous learning, shift left opportunities and Account Service/ops calls to represent team numbers with Service Management team.
• Facilitated virtual, in-person and blended learning sessions.
• Specialist training experience on IT admin tools such as Active Directory, Citrix Director, VMware admin, CTX app center, DUO, MS & Okta MFA Admin
• AirWatch UEM admin & other Mobility administration
• Trained techs on Google admin console for chromebook.
• Worked with client to optimize access level on Active Roles (ARS) from Cybersecurity perspective
• Worked in collaboration with India, APAC, and global leadership to optimize training programs and efficacy
• CRM Experience includes Paragon, Amazon CSC, Lead squad, BMC - Footprints, SFDC lightning and Service Now
• Analyzed and evaluated training effectiveness and program outcomes.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

• Sector: Education Technology (Ed-Tech)

• Process: Dell U.S.A & Canada (Technical Support), Channel: Blended (Primary: Voice)
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Worked directly with clients in transition and post-rollout stages to train and support new applications and systems.
• Warranty Support, Customer Service, Remote Desktop Support, CRM tool - SFDC.

• Process: Amazon Offshore - Seller Support (U.K), Channel: Blended (Primary: Email)
• Performed full audits each week and documented results.
• Supported teams in continuous delivery of quality services, enhancing usage and introducing new features.
• Delivered micro trainings in Team huddles for all the updates from Amazon end, keeping team in sync.

Planned and promoted career planning presentations, work experience programs and career workshops.

• Assisted students in exploring and selecting career paths and ability to access, troubleshoot Hardware and Software resources.