Aman Singh Chauhan
Gurugram
Summary
Dedicated Assistant Quality Manager with a proven track record of successfully leading and completing a key project focused on sales and customer service. Adept at implementing quality assurance processes, driving continuous improvement initiatives, and ensuring adherence to industry standards. Demonstrates strong analytical skills, attention to detail, and the ability to manage cross-functional teams effectively. Known for enhancing service quality, boosting customer satisfaction, and achieving operational excellence through data-driven decision-making and a commitment to best practices.
Overview
5
5
years of professional experience
Work History
Assistant Quality Manager
CAC
Gurugram
06.2023 - Current
- Analyzed customer feedback and complaints to determine root causes of issues and develop corrective actions.
- Created detailed reports on process performance, product defects and other quality-related issues.
- Conducted internal audits of processes, products and services to identify areas for improvement.
- Reviewed existing QMS policies and procedures to ensure they are compliant with applicable regulations.
- Collaborated with cross functional teams for timely resolution of quality issues.
Assistant Quality Manager
Foodwifi
Imphal
01.2022 - 06.2023
- Actively participated in continuous improvement initiatives across the organization.
- Monitored key process indicators related to quality objectives.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
Senior Quality Analyst
Galactic Clinet services
Gurugram
01.2020 - 01.2022
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Investigated customer complaints regarding product defects or malfunctions.
- Reviewed customer feedback data to identify areas for improvement in product design and development.
- Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
Quality Analyst
Unbiztech
Gurugram
07.2019 - 12.2019
Education
Bachelor of Arts - English, History, Alt English, Political Science.
Manipur University
Chandel04-2022
Skills
- Team leadership abilities
- Quality Management Systems
- Quality assurance expertise
- Six Sigma Methodologies
- Corrective Action Planning
- Regulatory compliance understanding
- Operational Improvements
- SOP Development
- Statistical process control
- Process improvement techniques
- Documentation Control
- Time management proficiency
Timeline
Assistant Quality Manager
CAC
06.2023 - Current
Assistant Quality Manager
Foodwifi
01.2022 - 06.2023
Senior Quality Analyst
Galactic Clinet services
01.2020 - 01.2022
Quality Analyst
Unbiztech
07.2019 - 12.2019
Bachelor of Arts - English, History, Alt English, Political Science.
Manipur University
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