Summary
Overview
Work History
Education
Skills
Software
Timeline
CustomerServiceRepresentative
Amanullah Khan

Amanullah Khan

Fresher SAP EWM
Mumbai

Summary

Accommodating Customer Service with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 5 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 13 years of experience in Airlines and Sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SAP EWM position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Airport Customer Service Agent

QAS (Qatar Airways Group)
Doha
12.2019 - 01.2023
  • I have worked as a Customer Service Agent for Qatar Airways Group and was a part of FIFA 2022
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Used to prepare pre-departure and post-departure reports and passenger manifests.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used airline computer system to create airline tickets and boarding passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Branch Manager

Digi1 Electronics Pvt Ltd
Mumbai
04.2019 - 07.2019
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Consulted customers to boost product sales and services.
  • Boosted sales and customer loyalty through incentive programs.

Sales Officer

EROS Group
Dubai
09.2018 - 11.2018
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Identified and qualified new distributors to increase market share in key territories.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Connected with prospects through trade shows, cold calling and local-area networking.

Retail Sales Merchandiser

ECG (SAMSUNG)
Dubai
12.2016 - 03.2018
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Established strong vendor relationships to maintain and support business.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Organized and maintained displays to achieve clean and appealing product layouts.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Relationship Manager

NEXA (Navnit Motors)
Mumbai
09.2015 - 09.2016
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Airport Customer Service Agent

LIVEWEL (Emirates)
Mumbai
09.2013 - 09.2015
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Used [Software] to prepare pre-departure and post-departure reports and passenger manifests.
  • Operated PA system to make announcements regarding flight activity.
  • Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • Used airline computer system to create airline tickets and boarding passes.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Produced and shared customer service reports to support management decision-making.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Senior Customer Service Executive

Firstsource Solutions Ltd (SKY Process)
Mumbai
05.2009 - 10.2012
  • Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Agent

LOOP Mobile Communications Ltd
Mumbai
02.2008 - 05.2009
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

Education

B.Com (Management) - Business Management

University of Mumbai
Mumbai (Santacruz East Kalina)
06.2010 - 07.2013

Skills

Passenger assistance

undefined

Software

SAP EWM

Timeline

Airport Customer Service Agent

QAS (Qatar Airways Group)
12.2019 - 01.2023

Branch Manager

Digi1 Electronics Pvt Ltd
04.2019 - 07.2019

Sales Officer

EROS Group
09.2018 - 11.2018

Retail Sales Merchandiser

ECG (SAMSUNG)
12.2016 - 03.2018

Relationship Manager

NEXA (Navnit Motors)
09.2015 - 09.2016

Airport Customer Service Agent

LIVEWEL (Emirates)
09.2013 - 09.2015

B.Com (Management) - Business Management

University of Mumbai
06.2010 - 07.2013

Senior Customer Service Executive

Firstsource Solutions Ltd (SKY Process)
05.2009 - 10.2012

Customer Service Agent

LOOP Mobile Communications Ltd
02.2008 - 05.2009
Amanullah KhanFresher SAP EWM