Aman Ur Rahman
Hyderabad
Summary
To be a part of growth oriented organisation that recognizes my hard work and rewards it. My adaptability to work with multicultural environment is my greatest asset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Technology Analyst
Deloitte Global Contact, Teamlease Digital
11.2022 - Current
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Provided technical and functional recommendations based on project requirements.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Recommend improvements in security systems and procedures.
Devies Alexa Associate
Amazon
05.2020 - 07.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Analyzed customer data to identify trends and anticipate customer needs.
- Worked varied hours to meet seasonal and business needs.
Customer service associate
Amazon
08.2019 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
customer service representative
Safelinks Travels
08.2018 - 08.2019
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
SSC - undefined
Gowtham Model School
Intermediate - undefined
Gowtham Junior College (MPC)
Skills
Proficient knowledge in TCP / IP, Ethernet, LAN, WANProficient knowledge in Connectivity Troubleshooting
MS Office 365
Windows XP, 7, 8, 10, Vista, 98, 2000Zeal to learn new things with an eye on detailHighly Motivated, Self StarterAble to work independentlyConfident and HardworkingPunctual, Honest and LoyalTeam player with good communication skillsPersonal Details:DOB: 24th Feb 1996Customer Relations
Servicenow
Genesys Cloud
Agent Workspace
Timeline
Technology Analyst
Deloitte Global Contact, Teamlease Digital
11.2022 - Current
Devies Alexa Associate
Amazon
05.2020 - 07.2022
Customer service associate
Amazon
08.2019 - 01.2020
customer service representative
Safelinks Travels
08.2018 - 08.2019
SSC - undefined
Gowtham Model School
Intermediate - undefined
Gowtham Junior College (MPC)