AMAR BHANGARKUMATTE

• Handled inbound and outbound calls, appointment scheduling, and patient inquiries with empathy, professionalism, and efficiency.
• Resolved patient concerns and service-related issues promptly, maintaining high levels of satisfaction and trust.

• Achieved monthly and quarterly sales targets consistently, contributing to branch performance.
• Explained credit card features, benefits, and offers to customers clearly and effectively.

• Analyzed call data from multiple TV channels to track volume, customer response, and conversion rates.
• Prepared weekly and monthly reports on call counts, confirmed orders, and delivery status for management review.
• Monitored order lifecycle by tracking confirmed, dispatched, and delivered orders to ensure accurate reporting.
• Created Excel dashboards using VLOOKUP, HLOOKUP, Pivot Tables, and charts for performance insights.

• Handled inbound and outbound customer calls for sales and product inquiries.
• Explained product features, benefits, and offers clearly to customers.
• Maintained accurate customer data and call updates in the system.
• Achieved daily and monthly sales targets through effective communication.

Managed inbound and outbound customer calls for Airtel DTH services, facilitating account setup, recharges, service resolutions, and general inquiries.