Amar Dutta Pattanaik
Bengaluru
Summary
Resourceful team player with hands-on experience in utilizing common software applications and social media platforms. Proficient in implementing business organization techniques and strategies to modernize workplaces effectively. Demonstrated ability in providing project support and delivering solutions-oriented problem-solving skills.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Freelancer
Bebetta gaming app
Bengaluru
07.2024 - 12.2024
- LinkedIn Content Writing & Scheduling - Drafted and scheduled engaging posts to enhance professional engagement.
- Maintained essential metrics like followers, likes, reach, impressions, and engagement rates across multiple social media platforms in an excel sheet.
Senior Operations Executive
Koo Applications
Bengaluru
04.2021 - 11.2023
- Used CRM software, such as Zendesk, to assist others throughout the working day and maintained strong relationships with US, Brazil and NZ clients.
- Addressed and resolved complex technical issues related to platform segmentation and campaign functionalities, collaborating with cross-functional teams to ensure a seamless user experience.
- Executed data scraping and analysis projects using SQL and Python, leveraging tools such as DBeaver for database management, and Google Colab for collaborative coding and analysis.
- Provided strategic insights on optimizing campaign performance and user engagement by conducting in-depth analyses of customer queries, platform usage data, and trends.
- Managed live chat, on-call, and Zoom support channels, consistently resolving over 100 support tickets monthly, with a 100% Customer Satisfaction (CSAT) rating.
- Facilitated onboarding sessions and product training for new users, enhancing product adoption, and overall user satisfaction.
- Developed and maintained comprehensive knowledge base articles.
Supply Chain Associate
Byju's
Bengaluru
01.2020 - 08.2020
- Process incoming orders and coordinate with different departments to ensure timely and accurate order fulfillment.
- Primary job also included escalating various service issues faced by the customers through tickets and getting it resolved subsequently with the help of the concerned department to manage a hassle-free service.
Technical Support Engineer [IOS Process]
Concentrix India
Bengaluru
06.2018 - 10.2019
- Delivered comprehensive technical support for iOS, macOS, and iTunes, effectively diagnosing and resolving a wide range of hardware, software, and issues to ensure optimal device performance.
- Implemented streamlined troubleshooting workflows, resulting in a 20% reduction in turnaround times, and enhancing overall team efficiency.
- Consistently provided exceptional service to customers across the US and EMEA regions, achieving high Customer Satisfaction (CSAT) scores through effective communication, and problem-solving skills.
Sr. Business Development Executive
tradeINDIA
Bengaluru
07.2017 - 04.2018
- Calling and meeting the clients (owners of SMEs) for online business promotional activities.
- Designing product catalog and posting on tradeINDIA portal to attract prospect buyers and sellers.
- Selecting appropriate keywords for particular business products and campaigning through google ad-words.
Customer Support Executive
Girnar Solutions Pvt. Ltd.
09.2016 - 03.2017
- Taking requirements for wi-pods and reliance 4G sim cards from existing clients (shop owners) and passing it to the concerned team.
- Coordinating with the logistics team to ensure timely delivery of goods.
Education
B.E - Comp Sc.
Vtu
Skills
MS Excel
Google Sheets
Canva
IOS Troubleshooting
Windows Troubleshooting
Zendesk
Basic Python
SQL
HTML&CSS
Accomplishments
- Recognized for the 'Exceptional Customer Service' award.
- Won gold medal in karate competition district level.
- Won various tournaments in football at inter collegiate level.
Timeline
Freelancer
Bebetta gaming app
07.2024 - 12.2024
Senior Operations Executive
Koo Applications
04.2021 - 11.2023
Supply Chain Associate
Byju's
01.2020 - 08.2020
Technical Support Engineer [IOS Process]
Concentrix India
06.2018 - 10.2019
Sr. Business Development Executive
tradeINDIA
07.2017 - 04.2018
Customer Support Executive
Girnar Solutions Pvt. Ltd.
09.2016 - 03.2017
B.E - Comp Sc.
Vtu