Summary
Overview
Work History
Education
Skills
Accomplishments
Soft Skills
Technical Skills
Timeline
Generic
Soni Jadhav

Soni Jadhav

Bangalore

Summary

Proficient Operations Analyst with 4+ years of insight managing complex deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Operations Analyst

United Health Group
06.2018 - 01.2021
  • Processed and adjudicated insurance claims, ensuring adherence to policy guidelines.
  • Investigated escalations, delivering timely resolutions and improving client satisfaction.
  • Maintained strict turnaround times (TAT) and consistently achieved SLA targets.

Operations Executive

HouseJoy
06.2016 - 04.2018
  • Delivered top-tier service in a high-pressure, service-based environment.
  • Recognized with highest incentive tier for performance and effective escalation handling.
  • Assisted senior management in service optimization and SOP enhancement.

Education

Bachelor of Technology - Computer Science Engineering

Guru Nanak Dev Engineering College
Bidar, Karnataka

Pre-University - Science

Jijamata PU College
Bidar, Karnataka

CBSE - High School

Air Force School
Bidar, Karnataka

Skills

  • Operational Strategy & Execution

  • Client Relationship Management

Accomplishments

  • Improved company performance output from -37% to +24% in under 6 months.
  • Awarded 'Best Solo Performer' for ad design and escalation resolution.
  • Raised internal performance rating from 2.5 to 4.5 while maintaining high OTA standards.
  • Delivered top-rated presentations and consistently surpassed incentive benchmarks.

Soft Skills

  • Problem-solving
  • Communication
  • Time Management
  • Adaptability

Technical Skills

  • Basics of C
  • C++
  • Manual Testing
  • Content Writing
  • Microsoft Office

Timeline

Operations Analyst

United Health Group
06.2018 - 01.2021

Operations Executive

HouseJoy
06.2016 - 04.2018

Bachelor of Technology - Computer Science Engineering

Guru Nanak Dev Engineering College

Pre-University - Science

Jijamata PU College

CBSE - High School

Air Force School
Soni Jadhav