Amar Mishra

• Reviewed customer transactions in real-time and post-transaction to identify suspicious activity.
• Conducted in-depth analysis of customer profiles, transaction history, and behavior patterns.
• Escalated confirmed suspicious cases to compliance teams and filed Suspicious Activity Reports (SARs).

Conducted audits and provided managers with actionable feedback to meet quality standards.

• Performed quality checks and root cause analysis for Risk operations and Financial crime LOBs.
• Executed customer due diligence and enhanced due diligence for new client onboarding compliance.
• Led internal calibrations and quality sessions to ensure alignment across training and operations.
• Prepared quality dashboards and reports detailing audits, errors, and action plans for improvement.
• Conducted quality assessments on advisors through side-by-side evaluations to enhance performance.
• Trained new joiners on Quality Management Process and shared strategies for continuous improvement.

• Conducted thorough reviews of new customer accounts and verified identities.
• Reviewed and escalated sanctions screening alerts to L2 team for potential true matches.
• Performed extensive internal and external research for customer due diligence and sanction screening.
• Maintained quality standards above 95% for KYC reviews conducted.
• Identified risk areas across various operational processes and functions.

• Evaluate the financial standing of potential customers, partners, or investors
• Review credit applications and decide whether to approve them
• Provide advice to internal clients on credit risk

• Responsible for the prevention and detection of potential fraud across all payment Channels by reviewing customers’ accounts.
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Verify activities through outbound calls and/or send “Potential Fraud Alert” e- mails to customers.
• Responsible for maintaining knowledge of fraud situation in the industry.
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.

• Identified and canceled fraudulent transactions to prevent further processing.
• Monitored real-time queues for high-risk transactions within business portfolio.
• Obtained customer information and conducted due diligence in accordance with guidelines during calls.
• Assisted customers by explaining procedures and addressing inquiries.

• Performing basic admin duties including printing, sending emails, and ordering office supplies.
• Assisting and coordinating with the sales team
• Assisting the Front Office team

• Manage the footfall & handle the quarries regarding their Document.
• Maintain daily report & provide operational support and guidance to staff.
• Manage & Executive Daily & Hold files.