Summary
Work History
Education
Skills
Projects
Total Experience
Client Experience
Timeline
Generic
Amar Misra

Amar Misra

Kolkata

Summary

Dynamic Senior Director with 23+ years at Capgemini, excelling in digital transformation and business process management. Proven track record in enhancing operational efficiency and developing KPIs that drive performance. Adept at stakeholder engagement and team leadership, delivering innovative automation solutions that significantly improve business outcomes.

Work History

Senior Director Transversal (Grade E)

Capgemini
- Current
  • 23+ Years' experience in BPM, Public Sector, Automation, FS in the role of Business Process Advisory, Technical Presales & offering development support for Pre-Sales, Offering Development, Bid Management, Solution Support and Project Delivery.
  • Hands on experience of program management and delivering BPM, RPA, CRM, Digital Transformation solutions ranging from solution roadmap to end state visualization and creating business architecture models to reflect organizational goals.
  • Rich experience in the areas Operations, Cost optimization, Solutioning, Business Analysis, Change Management, Transitions etc. in Business process, integrated BPM Approach like (Event Processing, Stream Analytics, Portals, Mobile Enterprise Systems Integration etc.) and meta data management and architecture compliance model.
  • Functional and Technical implementation experience in multiple industry leading Automation, BPM and Digital Transformation for Govt, Public Sector and Enterprise Customers (in US, UK, MEA/GCC, India, APAC & Europe region).
  • Knowledge of Platforms like: CRM, MS Dynamics, Process Mining tools (Celonis EMS, MyInvenio, Signavio), Automation platforms like UiPath.
  • Domain Expertise
  • Sector Focus BIS (Business Insights Solutions), ADMnext Solutions, BCC (Business Command Centre), BPF(Business Process Focus), Intelligent Automation
  • OCM, Digital Transformation, CRM and Billing
  • Public Sector Digital Transformation Programs
  • Mobile Money, Voucher Management
  • Expertise in digital financial services as well as hands-on knowledge of four or more of the following: mobile money, digital payments, mobile banking, POS/cards, agent banking, data and business intelligence platforms, core banking systems, digital field applications.

Lead Domain SME

Ikano Bank
- Current
  • Lead Domain SME for BPF Implementation as a part of NextGen ADM Service covering the following areas within Core Banking (Loan Management) and R2R (Finance).
  • Involved in Identify business KPIs for Priority business process(es).
  • Define SMART AM KPIs that depict the step-wise health of business transactions.
  • Map Priority business process(es) steps to related applications, catering to those Loan approval business processes, nature of integration and data sources.
  • % Improvement of loan approval cycle time.
  • % Loan application rejection rate.
  • % Revenue Leakage due to delay in loan application approval.
  • Application Area: Incas Decision Manager, Pan Credit, FICO, Debt Manager etc.

Lead Domain SME

DST Brunei
- Current
  • Payment Gateway and CRM Integration with BIBD, S&C and HSBC Bank.
  • Improvement in Provisioning resulting in faster Order fulfillment rate, resulting in improvement of on time Order Closure.
  • Improvement of Net Performance Score and Improved receivables due to improved enhanced Customer Experience, Campaign Management, and On time Payments Processing using MS Dynamics.
  • Performance: Process performance indicators (Business KPI and linking IT Application performance KPI) are measured & monitored to identify opportunities to correct or improve processes.
  • Improving adaptive data strategy using ADM Tools like MITO for Adaptive Decision Manager (ADM) service automatically detecting changes in real-time and acting on them to adapt to customer interactions.
  • Competitiveness: Business KPI benchmarking helps compare with industry Top performers for Business KPI performance (for both strategic and operational KPI) to identity potential areas for improvement that help enhance competitiveness in the marketplace.

Lead Solution Architect

Takaful Malaysia
- Current
  • Lead Solution Architect for core BANCS Implementation for Takaful Branches and customization of the software, implementation of the new core system, and provide ongoing operational support for its centralized information technology, BPO and IVRS Services.
  • IT Infrastructure Roadmap Development IT Connectivity for entire country and Data Center Infra Setup.
  • Implementation of Sterling Commerce Order Management Solution Providing Multi Channel Order Fulfillment Solution.
  • Efficient Order Capture Process and uniform customer experience thereby improving global inventory visibility and increases sales.
  • Multi Channel Management, tracking and processing of Customer order fulfillment resulting in improvement in branch sales.

Lead Domain SME

SERCO ADMS
- Current
  • Lead Domain SME for BPF Implementation as a part of NextGen ADM Service covering the following areas within O2C and R2R.
  • Involved in Identify business KPIs for Priority business process(es).
  • Define SMART AM KPIs that depict the step-wise health of business transactions.
  • Map Priority business process(es) steps to related applications, catering to those business processes, nature of integration and data sources.
  • Within O2C, the following areas have been identified: Sales Order, Invoice creation/release, Data & System updation, Esker, Credit Block/Credit Issue.
  • Ongoing development of BPM using Sap SOLMAN 7.1 BPMon using Focussed Insights, SAP Ariba, SAP CRM.

Lead Domain SME

Valmet
- Current
  • Lead Domain SME for BPF Implementation as a part of NextGen ADM Service covering the following areas within Valmet ERP Platform Baan and Valmet Transport Gateway (VTG).
  • Identify Priority business process(es) for analysis based on organizational/operational imperatives, key focus areas, business risks and challenges, and incident data analysis and ongoing implementation of BIS solution enablers.
  • Impact of Sector-insights rich BIS solution enablers: Reduction in number of queries/tickets leading to reduction in labor costs, Higher resilience in the enterprise, and stronger controls, Speed-to-market, Reduction in revenue leakages.

Lead Architect

Lloyds TSB
- Current
  • Lead architect for solution design for Banking IT Project implementation, Banking BPO and back office Card Services, Loan Setup and Commercial, Consumer banking.
  • Responsible for making sure IT transformation budgets are met and savings targets reached including cost control and reporting monthly as per the global transition and transformation and improving financial ways of working.
  • Rich experience in managing overall IT&S program required artifacts (consolidating the reports, plans and logs from individual projects) and ensure timely provision to key organization stakeholders.

Lead System Manager

Emirates NBD, Etisalat
- Current
  • Lead System Manager for Smart Contract solution.
  • Solution will address the traceability and transparency in the KYC implementation.
  • Testing of KYC services and aspects like OTP integration, Mobile Wallet integration, Digital Banking, and efficient, tamper-resistant and auditable chain of custody on quality and quantity recording activities of customer.
  • Solution will provide a enablement platform to monitor and reduce safety risks and create a more trustworthy framework for accurately monitoring customer data validation and registration.

Principal Program Manager

Accor Hotels
- Current
  • Principal Program Manager delivering Enterprise Cloud Billing Platform which provides Revenue Management System (RMS) platform automatically evaluates demand fluctuations and competitive changes to deploy optimal pricing and inventory control decisions.
  • It also offers comprehensive interactive dashboards and reporting tools to help hotels achieve maximum profitability.
  • Provides Rating Engine, Online Top-up, Voucher Management, Retailer Loyalty Programs consumption-based pricing model, ensuring predictable costs for Accor directly aligned to the room occupancy for the hotel.
  • Implementation Sales Force Automation for covering the Room Occupancy etc.
  • Provides Aggregation of Point of Sales data in Customer Centric manner to help predictive analytics thereby increasing Revenue.

Principal Solution Architect

Dubai Smart City and RTA
Dubai
- Current
  • Principal Solution Architect delivering the solution comprising of the following: Solution consists of providing an innovative Regulatory Monitoring System (RMS) to transform and regulate the future of public transportation in Dubai.
  • Cloud solutions based on a combination of suites including Advanced Transport Analytics, Connected Vehicle Cloud, Fleet Management products, services and processes.
  • GIS Interface for Video Surveillance.
  • Responsible for Complete Program Delivery ownership and delivery for both grid operators and energy suppliers from devices to end customer applications which are Hardware independent: avoid lock-in to specific vendors, have freedom to choose meters and communication infrastructures and have operational control.

Education

BE -

Computer Science

Certified Process Mining Professional -

Celonis EMS, MyInvenio

Certified Enterprise Asset Management Architect -

IBM Maximo

Microsoft Certified Professional -

PRINCE 2 Foundation -

Skills

  • Business process management
  • Digital transformation
  • Automation solutions
  • KPI development
  • Solution architecture
  • Customer relationship management
  • Program management
  • Stakeholder engagement
  • Change management
  • Performance benchmarking
  • Effective communication
  • Team leadership
  • Analytical thinking
  • Strategic planning
  • Operational efficiency
  • Team building
  • Key performance indicators
  • Data analytics
  • Team management
  • Culture transformation
  • Team building and motivation
  • Stakeholder relations
  • People management
  • Cross-functional team leadership
  • Strategies and goals

Projects

IKANO Bank, Lead Domain SME for BPF Implementation, Identify business KPIs for Priority business process(es), Define SMART AM KPIs that depict the step-wise health of business transactions, Map Priority business process(es) steps to related applications DST Brunei Payment Gateway Integration, Lead, Payment Gateway and CRM Integration with BIBD, S&C and HSBC Bank, Improvement in Provisioning resulting in faster Order fulfillment rate Takaful Malaysia, Lead Solution Architect, Lead Solution Architect for core BANCS Implementation for Takaful Branches, IT Infrastructure Roadmap Development

Total Experience

09 Years, 11 Years, 20+ Years, 16 Years, 12.5 Years

Client Experience

  • Ikano Bank, BPF and BIS solution enablers for ADMnext in Core Banking Loan Approval and Finance, 01/01/00
  • DST Brunei, Payment gateway integration for mobile money, voucher management, customer experience management, 01/01/00
  • Covestro, BCC (Business Command Center) for Order Management, 01/01/00
  • SERCO, ADMS BIS solution for P2P and Finance Credit management, 01/01/00
  • Emirates NBD and Etisalat, Digital eKYC integration, 01/01/00
  • Accor Hotel, Enterprise Cloud Billing Transformation & Rating Analytics Program, 01/01/00
  • Dubai RTA, RMS Implementation, 01/01/00
  • Valmet, BPF Implementation, 01/01/00

Timeline

Senior Director Transversal (Grade E)

Capgemini
- Current

Lead Domain SME

Ikano Bank
- Current

Lead Domain SME

DST Brunei
- Current

Lead Solution Architect

Takaful Malaysia
- Current

Lead Domain SME

SERCO ADMS
- Current

Lead Domain SME

Valmet
- Current

Lead Architect

Lloyds TSB
- Current

Lead System Manager

Emirates NBD, Etisalat
- Current

Principal Program Manager

Accor Hotels
- Current

Principal Solution Architect

Dubai Smart City and RTA
- Current

BE -

Computer Science

Certified Process Mining Professional -

Celonis EMS, MyInvenio

Certified Enterprise Asset Management Architect -

IBM Maximo

Microsoft Certified Professional -

PRINCE 2 Foundation -

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Amar Misra