AMAR MN
Self-Employed Tourist Guide & Driver
ERNAKULAM,KOCHI
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Foreman
Burger corner
01.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Implemented efficient work processes to boost overall productivity while reducing costs.
Technical Support
Xavier's web solution
01.2016 - 12.2021
- Maintaining systems, troubleshooting faults, and selling CCTV and networking solutions.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
- Provided technical support to end-users, resolving issues efficiently to minimize downtime.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Tourist Guide
Self-employeed
09.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Researched information on kerala to provide accurate, detailed tours.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Established positive relationships with tour members through fun and engaging conversation.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Guided 50 tours
Senior Client Executive (Educational Counselor)
AHZ ASSOCIATES
01.2023 - 12.2024
- As a Senior Client Executive overseeing nationwide agents, I manage operations across the country with precision and expertise.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and versatility in meeting unique needs.
- Served as the primary contact for scholarship information, assisting students in securing financial aid for post-secondary education pursuits.
- Assisted students in identifying their strengths, interests, and values for informed decision-making regarding future careers.
- Increased college acceptance rates through effective application support and recommendation letters.
- Monitored sales performance against targets, adjusting tactics as necessary to achieve desired results.
- Developed customized solutions for complex client needs, fostering long-lasting partnerships and driving business growth.
- Maintained 100% student retention rate by providing world-class service to over 100 PLUS students by linking education to careers.
Salesman
ROYAL DUTY PAID
01.2012 - 12.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
Bachelor of Science - COMPUTER APPLICATION
MANIPAL UNIVERSITY JAIPUR
08.2026
C|EH - ETHICAL HACKING
EC- Council University
03.2018
High School Diploma -
INDIAN INSTITUTE OF ENGINEERS
01.2016
Skills
- Data organization
- Client assistance
- Quality assurance in documentation
- Proficient in CRM software
- B2B client management
- Collaborative leadership skills
- Effective negotiation
- Team leadership
Languages
English
Arabic
Hindi
Malayalam
Summary - Objective
Seeking a dynamic role in a progressive organization, where I can continuously update my skills, contribute to team growth, and meet targets with enthusiasm, while embracing challenges and adhering to company standards.
Certification
BRITISH AQF CERTIFIED COUNSELOR
Timeline
Tourist Guide
Self-employeed
09.2024 - Current
Senior Client Executive (Educational Counselor)
AHZ ASSOCIATES
01.2023 - 12.2024
Foreman
Burger corner
01.2021 - 12.2021
Technical Support
Xavier's web solution
01.2016 - 12.2021
Salesman
ROYAL DUTY PAID
01.2012 - 12.2015
Bachelor of Science - COMPUTER APPLICATION
MANIPAL UNIVERSITY JAIPUR
C|EH - ETHICAL HACKING
EC- Council University
High School Diploma -
INDIAN INSTITUTE OF ENGINEERS