AMAR MN
SENIOR CLIENT EXECUTIVE
ERNAKULAM
Summary
Experienced Senior Client Executive dedicated to driving team growth and surpassing targets in a fast-paced environment. Eager to enhance skills, tackle challenges, and uphold company standards. Skilled in overseeing nationwide agents and managing operations across the country with precision and expertise for seamless execution and success.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Client Executive (Educational Counselor)
AHZ ASSOCIATES
ERNAKULAM
01.2023 - 12.2024
- As a Senior Client Executive overseeing nationwide agents, I manage operations across the country with precision and expertise.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and versatility in meeting unique needs.
- Served as the primary contact for scholarship information, assisting students in securing financial aid for post-secondary education pursuits.
- Assisted students in identifying their strengths, interests, and values for informed decision-making regarding future careers.
- Increased college acceptance rates through effective application support and recommendation letters.
- Monitored sales performance against targets, adjusting tactics as necessary to achieve desired results.
- Developed customized solutions for complex client needs, fostering long-lasting partnerships and driving business growth.
- Maintained 100% student retention rate by providing world-class service to over 100 PLUS students by linking education to careers.
Foreman
Burger corner
NIZWA
01.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Implemented efficient work processes to boost overall productivity while reducing costs.
Technical Support
Xavier's web solution
ERNAKULAM
01.2016 - 12.2021
- Maintaining systems, troubleshooting faults, and selling CCTV and networking solutions.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
- Provided technical support to end-users, resolving issues efficiently to minimize downtime.
- Improved customer satisfaction scores with personalized technical support and follow-up.
Salesman
ROYAL DUTY PAID
ERNAKULAM
01.2012 - 12.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Upheld high standards of customer service by promoting and upselling new products and services.
Education
Bachelor of Science - COMPUTER APPLICATION
MANIPAL UNIVERSITY JAIPUR
JAIPUR 04.2023 - Current
C|EH - ETHICAL HACKING
EC- Council University
INDIA 08.2017 - 03.2018
High School Diploma -
INDIAN INSTITUTE OF ENGINEERS
ERNAKULAM 04.2013 - 01.2016
Skills
Data organization
Client assistance
Quality assurance in documentation
Proficient in CRM software
B2B client management
Collaborative leadership skills
Effective negotiation
Team leadership
Summary - Objective
Seeking a dynamic role in a progressive organization, where I can continuously update my skills, contribute to team growth, and meet targets with enthusiasm, while embracing challenges and adhering to company standards.
Certification
BRITISH AQF CERTIFIED COUNSELOR
Skills
- Team leadership
- Innovative thinking
- Effective negotiation
- Problem-solving skills
- Collaborative leadership skills
- B2B client management
- Customer support expertise
- Interpersonal relationship building
- Professional training
- Evidence-based decision making
- Remote collaboration proficiency
- Proficient in CRM software
- Quality assurance in documentation
- Client assistance
- Transaction processing
- Data organization
- Team oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Hindi
Upper intermediate (B2)
Timeline
Bachelor of Science - COMPUTER APPLICATION
MANIPAL UNIVERSITY JAIPUR
04.2023 - Current
Senior Client Executive (Educational Counselor)
AHZ ASSOCIATES
01.2023 - 12.2024
Foreman
Burger corner
01.2021 - 12.2021
C|EH - ETHICAL HACKING
EC- Council University
08.2017 - 03.2018
Technical Support
Xavier's web solution
01.2016 - 12.2021
High School Diploma -
INDIAN INSTITUTE OF ENGINEERS
04.2013 - 01.2016
Salesman
ROYAL DUTY PAID
01.2012 - 12.2015