AMAR PILLAI
Indore
Summary
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banker
HDFC Bank
12.2022 - Current
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Developed tailored financial solutions to meet diverse client needs.
- Analyzed customer accounts to identify opportunities for cross-selling bank products.
- Cross-sold bank products and services to meet customer needs and provide options.
Personal Banker Welcome Desk
HDFC Bank Pvt. Ltd
02.2019 - 12.2022
- Working as Personal banker and welcome desk (Assistant Manager) - Airport road branch, HDFC Bank Ltd to handle customer queries, preparing database of customer instructions.
- To handle the customer related deliverables as well as guiding the customer about the new products and offerings of the bank
- Key operations of the financial instrument and non cash operations
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
Zonal Secretary
HDFC Bank Pvt. Ltd
07.2015 - 02.2019
- Working as Zonal Secretary (Assistant Manager) - MP Zone, HDFC Bank Ltd to plan, direct & control all MIS related activities in order to meet the information requirement of Zonal Head & Branch employees
- Develop MIS documentation to allow smooth operations and better understanding for branch officials
- Coordinated meeting schedules, optimizing time management for executives and stakeholders.
- Perform data analysis for generating reports on periodic basis
- Participate in cross-functional meetings to understand the business updates & provide effective solution to enhance the business volume
- Managed daily correspondence, ensuring timely communication between departments and clients.
Admin Head
GRL Realbuild Pvt. Ltd
10.2014 - 03.2015
- Managing the pre and post sales process
- Presentation to clients
- Managing the in house vendors. Dealing with various other dept of infrastructure
Sales Officer
BLF Bhumi Pvt. Ltd
12.2013 - 09.2014
- Business development from inbound and outbound customers
- Managing the pre and post sales process
- Presentation to clients
- Managing the in house vendors. Dealing with various other dept of infrastructure
Education
MBA - Mktg. & Fin.
GSIMR
BBA - Marketing
Kothari college
Class XII -
SICA S.S. School
Class X -
SICA S.S. School
Skills
- Computer Languages & Software Awareness : Basics of C Programme, C Sharp
- Customer service
- Branch operations
- Banking
- Cross-selling and upselling
- Customer satisfaction
- Relationship building and management
- Sales growth
Languages
Hindi : Good (reading/writing/speaking)
English: Good (reading/writing/speaking)
Professional Profile
- Overall 10 years of Experience in HDFC Bank of total industry experience in the field
- Experience of knowledge acquisition and process transition activities
- Excellent communication and interpersonal skills
- Versatile team player with good leadership qualities
- Ability to adapt quickly in an ever changing work environment(s)
- Command on Microsoft office, Excel, Internet, e-mail
Achievements / Extra Curricular Activities
- Star excellence award for best performance on MOM basis from April 2019 to March 2020
- Zonal Secretary Warrior award for the FY 18-19
- Participated in Josh Unlimited 2017/2018 in Indore
- Star Award April 2017 (Outstanding performance for FY 16-17)
- Coordinator , Discipline Committee of KSHITIJ: Management Fest held at GSIMR, Indore
- Student Delegate in IMA International Management Conclave 2011 & 2012 Participated in Impression 2009 (table tennis) at KCMST, Indore
- 100% Attendance for Consecutive Three Years
- 2nd Ranker in BBA at Kothari College of Management ,Indore.
- 3rd Ranker in BBA I sem at D.A.V.V. University, Indore.
- Certificate of Language Competence from PT Education.
- Participated in various drawing Competitions at School level.
Certification
- AMFI
- IRDA
- Banking Accounting
Timeline
Personal Banker
HDFC Bank
12.2022 - Current
Personal Banker Welcome Desk
HDFC Bank Pvt. Ltd
02.2019 - 12.2022
Zonal Secretary
HDFC Bank Pvt. Ltd
07.2015 - 02.2019
Admin Head
GRL Realbuild Pvt. Ltd
10.2014 - 03.2015
Sales Officer
BLF Bhumi Pvt. Ltd
12.2013 - 09.2014
BBA - Marketing
Kothari college
Class XII -
SICA S.S. School
Class X -
SICA S.S. School
MBA - Mktg. & Fin.
GSIMR