AMAR RAJAKUMARANDASS
Hyderabad
Summary
Visionary Leader with over 21 years of experience leading large-scale operations across diverse sectors, driving value creation, revenue generation, and business expansion. Demonstrated expertise in P&L management, operational excellence, and building scalable business models that fuel sustainable growth. Currently serving as Vice President and Director on the board of Cambridge Press & Assessment Operations India Pvt Ltd, overseeing the India Operations Centre for Cambridge University Press & Assessment across Hyderabad, Noida, and Bangalore. A strong advocate of creating a winning organizational culture, fostering an environment of success and high performance. Renowned for strategic leadership, achieving financial targets, optimizing processes, enhancing customer relationships, developing high performing teams and leaders, and delivering long-term profitability.
Overview
21
21
years of professional experience
Work History
Vice President of Operations
Cambridge University Press & Assessment
Hyderabad
03.2015 - Current
- Achieved £50 Million in Cost Savings: Spearheaded cost-saving initiatives that realized a 20% year-over-year reduction, significantly benefiting the parent organization.
- Managed INR 100 Crores Business: Oversaw operations for Tech Mahindra, consistently delivering a robust EBITDA margin of 36%.
- Pioneered Publishing Practice: Established and developed the publishing practice within Tech Mahindra, enhancing its strategic service offerings.
- Secured Strategic Contracts: Led successful negotiations with Tech Mahindra to secure a new service delivery contract, expanding service scope and driving long-term growth.
- Drove Organizational Expansion: Orchestrated the growth of operations in India from 20 to over 650 employees, demonstrating visionary leadership and strategic execution.
- Enhanced Revenue and Savings: Consistently acquired new business each year, increasing revenue and delivering significant cost savings for Cambridge University Press & Assessment (CUPA).
- Designed Scalable Processes: Developed and implemented efficient operational and business processes to support organizational growth.
- Established New Delivery Centers: Set up two additional delivery centers in Bangalore and Noida, ensuring service continuity and supporting expanding business needs.
- Built Financial Systems: Collaborated with the CFO to develop robust financial systems and controls for the new Cambridge India organization.
- Developed Scalable Models: Created scalable business models and contributed to accurate financial projections for the organization.
- Directed Recruitment and Expansion: Led the recruitment of specialized talent and successfully launched Wave 1, Wave 2, and Wave 3 operations.
- Scaled Operations Effectively: As the inaugural hire, scaled operations to a 650+ workforce, aligning with CUPA’s strategic vision through collaboration with Business Heads, IT, Legal, Finance, Recruitment, and HR.
- Proactively Prepared for Remote Work: Strategically planned and implemented a transition to remote work for the IOC at the onset of COVID-19. This proactive approach made us the first group in Tech Mahindra and Cambridge to be fully operational before the lockdown was announced, achieving zero loss of production hours.
Associate Director
Crest Premedia Solutions Pvt. Ltd. (Springer Nature)
Pune
07.2010 - 03.2015
- Oversaw Operations for a Workforce of 850: Directed all operational activities and managed the Premedia vertical, with full P&L responsibility.
- Led Comprehensive Production Management: Supervised the complete production lifecycle, from manuscript to print-ready, for over 2,000 books, journal projects, and technology initiatives.
- Enhanced Revenue Through Strategic Partnerships: Utilized established relationships to secure a substantial increase in book volume from Springer English and Springer German in 2013, significantly boosting revenue and profitability.
- Surpassed Gross Profit Targets: Achieved a 20% year-on-year increase in gross profit, exceeding set financial targets.
- Secured and Expanded Business Accounts: Acquired new business from Springer Medizin, involving approximately 100,000 pages.
- Developed and Scaled New Production Sites: Established the Magarpatta production site and expanded it to handle all new business, driving organizational growth.
- Championed Business Expansion Initiatives: Led the successful expansion of Unit 2 in 2011/12, scaling operations to a workforce of 800.
- Launched and Managed New Business Verticals: Oversaw the implementation of a new business vertical (Research & Analysis), including:
- Literature Search Pilot: Initiated a literature search pilot with a team of 4 PhD professionals, growing the team to over 200 and expanding into Pharmacovigilance.
- Online Book Archive Project: Launched and scaled the project from 20 to 150 team members in 12 months, developing workflows to automate task allocation and progress tracking, enhancing productivity and quality.
- Online Cover Automation Project: Executed and handed over the project, delivering €10 million in savings for Springer.
- Online Banner Creation Workflow: Designed and implemented a pilot workflow for Bio Med Central, generating consistent revenue for the company.
- Achieved Top Profitability in Marketing & BPO: Guided the Marketing & BPO department to become the most profitable in operational terms for the financial year 2010-2011, contributing 28% of the revenue with only 20% of the company's headcount.
Assistant Manager - Operations
AXA Business Services Pvt. Ltd.
Bangalore
04.2009 - 06.2010
- Led Death Claims Processing Team: Managed back office operations for AXA Equitable in Syracuse, NY.
- Directed DMO Projects: Spearheaded three Define, Measure, and Operate process management projects in 2009.
- Achieved Top Customer Satisfaction: Attained a 100% score in the Partner Scope Survey in October 2009.
- Exceeded Employee Satisfaction Targets: Scored 89% in the Employee Scope Survey, surpassing the 80% target in July 2009.
Assistant Manager – Operations
Hewlett Packard
Bangalore
10.2007 - 10.2008
- Managed Event Management and HR L&D Teams: Oversaw teams responsible for event planning and learning & development support.
- Led SABA Transition and Customization: Enhanced and tailored the SABA Learning Management tool to meet HP L&D needs.
- Recognized as Best Team Leader: Awarded Best Team Leader for Q3 2006 and Q1 & Q2 2007.
- Content Manager Achievement: Excelled as Content Manager for the Knowledge Management Tool project, earning the Master Builder Award for delivering the most solutions in 2007.
- Received SPOT Award: Honored in November 2006 for successful implementation of the Quality Measurement System, reducing escalations and boosting client satisfaction.
Team Leader - Operations
Hinduja Global Solutions
Bangalore
08.2003 - 10.2005
- Managed Technical Support Teams: Oversaw inbound voice and non-voice support for a broadband service provider.
- Awarded Best Team Leader: Recognized as the best team leader for two consecutive months in 2004.
- Key Role in Transition: Contributed to the successful transition of Order Administration and Tier 1 technical support processes.
Education
BE - Telecommunication
MVJ College of Engineering
Bangalore01.2001
Skills
- P&L Management
- Business Development
- Process Automation
- Service Quality Improvement
- Budget Forecasts
- Strategic planning and execution
- Profit Generation
- Operations Management
- Matrix Management
- Customer Relations
- Organizational Restructure and Change
- Leadership
- Market Growth
- Risk Management
- Multi-unit Operation Management
- Customer Relationship Management
Languages
- English
- Hindi
- Kannada
- Malayalam
- Tamil
- Telugu
Training
- Pursuing a course in Leadership with AI from Indian School Of Business (ISB), Hyderabad
- PMP (Project Management Professional) training, PMI Chapter Pune, Pune, 11/01/12, 35
- Six Sigma Green Belt Training - DMAIC Methodology, Hewlett Packard, Bangalore
- Process Management DMO (Define, Measure, Operate) Methodology, AXA Business Services, Bangalore
Timeline
Vice President of Operations
Cambridge University Press & Assessment
03.2015 - Current
Associate Director
Crest Premedia Solutions Pvt. Ltd. (Springer Nature)
07.2010 - 03.2015
Assistant Manager - Operations
AXA Business Services Pvt. Ltd.
04.2009 - 06.2010
Assistant Manager – Operations
Hewlett Packard
10.2007 - 10.2008
Team Leader - Operations
Hinduja Global Solutions
08.2003 - 10.2005
BE - Telecommunication
MVJ College of Engineering
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