Process associate (OTC-Cash Apps & CMD)
DXC Technology (Formerly known as Hewlett Packard Enterprise)
- Preparation of 'Unapplied Cash Report' which helps in research in reduction of number of unapplied receipts
- Payment Reconciliation: Reconciliation of cash receipts received from bank with our cash book
- Working on UAC Receipts: Working with different teams like Collection, Billing & Cash apps team to clear the unapplied receipts
- Attending Client calls: Updating the status of reconciliation & unapplied receipts to Client through Skype
- Batch and Receipt creation: Creation of Cheque receipts through Auto Lockbox
- Preparation of SOP: Preparing SOP's and evaluating
- Develops reports to detail ageing and past due accounts for senior management
- Prepare SLA’S, maintain quality control and review
- Initiate customer refund request when needed
- Research on short payment s and over payments, follow up with collection team
- Auto debit / Direct Debit
- Working on Credit invoice offset
- Customer data management (CMD): New customer profile creation
- Amendment to existing customer profile upon request received
- Validate credit status of customer (Hold, Satisfactory, Prepay required) and tax status
- Assist with reports and data extraction when needed
- Monitor and analyze information and evaluate their performance.
