Amar Sawant
Service Excellence
Mumbai
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Brings 10+ years background maintaining customer satisfaction detailed knowledge of industry practices and skill to provide long-term success for companies. Proficient in CRM software, complementing tools & soft skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Service Excellence Coach (Customer Care)
NMC Royal
Abu Dhabi
08.2019 - 08.2023
- Crafted job-specific competencies and performance standards.
- Utilized variety of instructional design methodologies to create effective learning experiences and executed performance management programs to increase employee engagement and productivity.
- Spearheaded highly effective onboarding initiative for new hires.
- Utilizing HIS software and complementary online portals to design training for over 65 employees, resulting in remarkable 20% enhancement in company customer retention and productivity rates.
Escalations Specialist, Compliance
Radius Global Solutions LLC - American Express USA
Mumbai
11.2017 - 12.2018
- Implemented improvement initiatives and developed compliance testing program to oversee and identify gaps in new and existing practices.
- Examined, refined, and modernized compliance policies and procedures to ensure ongoing adherence to relevant laws and regulations.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Analyzed 10-15 customer feedback day for process improvements to achieve long-term business objectives.
- Addressed 10-15 customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Relationship Manager
Ocwen Financial Corporation - USA
Mumbai
06.2013 - 09.2016
- Committed to assisting homeowners and investors in foreclosure prevention through loss mitigation strategies, including loan modifications, forbearance plans, short sales, and deed-in-lieu, in role of Relationship Manager.
- Collaborated closely with attorneys representing homeowners who initiated bankruptcy filings under chapters 7, 11, 12, or 13, ensuring adherence to bankruptcy regulations and conducting timely follow-ups.
- Developed and executed customer satisfaction guarantee program that directly led to 15% surge in customer retention rates
- Established collaborations with wide array of internal teams including sales, retention, underwriting, quality assurance, and operations departments to streamline processes.
Education
Bachelor of Commerce - Accounting And Finance
University Of Mumbai
Mumbai, India 11.2020 - 11.2021
Skills
Project implementation & Process Improvement
undefinedTimeline
Bachelor of Commerce - Accounting And Finance
University Of Mumbai
11.2020 - 11.2021
Service Excellence Coach (Customer Care)
NMC Royal
08.2019 - 08.2023
Escalations Specialist, Compliance
Radius Global Solutions LLC - American Express USA
11.2017 - 12.2018
Customer Relationship Manager
Ocwen Financial Corporation - USA
06.2013 - 09.2016
Podcast, Sports, Cinema
Podcast: For Diverse perspective, Access to experts who shares their insight & experience, Enhanced Listening skills.
Sports & Cinema: For Entertainment, Camaraderie, Discipline, Admiration of skills, Strategic Elements.
Work Availability
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DOB:
29/07/1992
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Podcast, Sports, Cinema
Podcast: For Diverse perspective, Access to experts who shares their insight & experience, Enhanced Listening skills.
Sports & Cinema: For Entertainment, Team work, Discipline, Admiration of skills, Strategic Elements.
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