AMAR SHINDE
BULDANA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Service Manager
J C Motoplex-chetak
Pune
05.2024 - Current
- Hired and trained service department staff to drive performance.
- Created standard operating procedures for all service functions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created detailed reports on service activities for senior management review.
Service Manager
Shisa auto dealership (CHETAK)
VADODARA
09.2023 - 05.2025
- Provided technical support for hardware and software issues experienced by customers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Guided department employees on changes from management.
Service Manager
Shisa auto dealership (KTM)
VADODARA
11.2022 - 09.2024
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Resolved customer inquiries and complaints requiring management-level escalation..
- Remained calm and professional in stressful circumstances and effectively diffused tense situations..
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction..
Research and Development Assistant
Bajaj auto ltd.
Pune
03.2017 - 02.2019
- Analyzed customer feedback to identify areas for improvement in existing products or services.
- Road endurance of newly launched two-wheelers for safety checks.
- Created test plans, protocols, and scripts used during product evaluations.
- Analyzed customer feedback on existing products in order to recommend changes or improvements.
Education
B.A. -
Yashwantrao Chavan Maharashtra Open University
NASHIK01-2023
12th - 12th Science
Yashwantrao Chavan Maharashtra Open University
Motala09-2022
Auto Cad, Pro-e, CNC Operating - Graphic Design
ATSS College of Business Studies & Computer App.
Pune02-2016
Diploma - Mechanical Engineering
Dr. R.N. Lahoti Polytechnic
Sultanpur01-2012
I.T.I. - Diesel Mechanic
Govt. I.T.I.
Buldana08-2009
High School Diploma -
Janata Highschool
Kothali03-2008
Skills
- Customer service
- Employee training
- Standard operating procedures
- Root cause analysis
- Team leadership
- Recruitment and hiring
- Report creation
- Strategic business planning
- Computer skills
- Revenue growth
- Problem-solving aptitude
- Technical support
- Proficient in [software]
- MS office
Timeline
Service Manager
J C Motoplex-chetak
05.2024 - Current
Service Manager
Shisa auto dealership (CHETAK)
09.2023 - 05.2025
Service Manager
Shisa auto dealership (KTM)
11.2022 - 09.2024
Research and Development Assistant
Bajaj auto ltd.
03.2017 - 02.2019
B.A. -
Yashwantrao Chavan Maharashtra Open University
12th - 12th Science
Yashwantrao Chavan Maharashtra Open University
Auto Cad, Pro-e, CNC Operating - Graphic Design
ATSS College of Business Studies & Computer App.
Diploma - Mechanical Engineering
Dr. R.N. Lahoti Polytechnic
I.T.I. - Diesel Mechanic
Govt. I.T.I.
High School Diploma -
Janata Highschool
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