Amar Singh
Kharar
Summary
Accomplished IT Operations and Product Support Manager with 12 years of experience in enterprise production support and Control-M workload automation. Led a global support team, ensuring 24/7 operations, SLA compliance, and incident resolution. Expertise in BMC Control-M, ServiceNow, SQL, reporting, automation, and cross-functional collaboration.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Business Analyst
eClerx Services Ltd.
Chandigarh
12.2025 - Current
- Collaborated with business stakeholders to gather requirements and translate business needs into functional solutions.
- Performed requirements analysis and prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
- Analysed business processes and identified opportunities for process optimization and workflow improvements.
- Delivered data analysis, business insights, and performance reporting to support decision-making and client objectives.
- Evaluated existing solutions and recommended enhancements for continuous process improvement.
- Collaborated with cross-functional teams including product, technology, operations, and stakeholders for project delivery.
- Facilitated stakeholder discussions, requirement walkthroughs, and solution validation sessions.
- Domain: Market Intelligence
Product Support Manager / IT Operations Lead
Dell Technologies
Chandigarh
11.2021 - 12.2025
- Lead and mentor a team of 15 engineers supporting global business-critical applications.
- Manage P2/P3 incidents and ensure SLA adherence.
- Coordinate with application, database, and infrastructure teams.
- Deliver ad-hoc requests and SQL reports within agreed timelines.
- Drive automation initiatives reducing manual effort by 70%.
- Conduct RCA and major incident management for critical issues.
- Ensure 24×7 availability and operational stability.
Enterprise Batch Operations Support
Dell Technologies
- Control-M administration and batch monitoring.
- Incident management and ServiceNow support.
- Global stakeholder coordination and RCA.
- High-priority issue resolution within SLA.
- Domain: IT Operations & Production Support
Web Application Developer
Nahar Group of Companies
- Developed dot net web applications and desktop applications aligned with client specifications for SAP and ERP integrations.
- Engaged in web application development while supporting production environments.
- Resolved technical issues for users, ensuring uninterrupted production operations.
- Application monitoring and troubleshooting.
- Batch scheduling and change implementation.
- Create Document Centre in web server 2022 for SAP docs of SAP MM modules and gateway passes.
- Built Visitor Management System for corporate offices, enhancing visitor tracking and security for Poly Films and Nahar Finance.
- Send the bulk emails for AGM meeting invite to the investors of the Nahar group.
Education
Master of Computer Applications -
BBSBEC
Fatehgarh SahibSkills
- Business Analysis
- Requirements Documentation
- User Story Development
- Gap analysis
- Business Process Mapping
- SQL Reporting
- Data Visualization
- SQL database management
- Process Automation
- Workflow Optimization
- Problem & Change Management
- Root cause analysis
- Stakeholder Management
- Vendor Coordination
- Risk & Escalation Management
- Product Support Management
- Team Leadership
- Documentation management
- Tools: Microsoft Office Suite
- Customer Success
- Cost analysis
- Cost analysis
Certification
- Microsoft: AI-900 Azure AI Fundamentals
- DP-900 Azure Data Fundamentals
- NLP
- OCR
- Conversational AI
- Anomaly Detection
- BMC: Control-M Administration Certified
- Enterprise Scheduling Fundamentals
- RPA: Automation Concepts & Process Optimization
- RPA Fundamentals V11
- Process: ITIL
- Incident Management
- Problem Management
- Change Management
Accomplishments
- Successfully managed 15-member support team for Dell clients.
- Maintained high SLA compliance and customer satisfaction.
- Reduced incident resolution time through proactive monitoring.
- Automated repetitive activities and improved operational efficiency by 70%.
- Delivered ServiceNow ad-hoc requests within committed SLAs.
- Performed SQL data extraction and customized reporting for stakeholders.
- Received appreciation for operational excellence and stakeholder management.
- Super Achiever Award 2024 for Business Excellence and Awarded by Pravin Chandra. Citation: Nothing is more rewarding than client appreciation, and very happy to share that Amar Singh knows how to get this from his stakeholders frequently.
Languages
English
Intermediate (B1)
B1
Affiliations
- Winner of Tech Social Fashion Show - 2026
Timeline
Business Analyst
eClerx Services Ltd.
12.2025 - Current
Product Support Manager / IT Operations Lead
Dell Technologies
11.2021 - 12.2025
Web Application Developer
Nahar Group of Companies
Enterprise Batch Operations Support
Dell Technologies
Master of Computer Applications -
BBSBEC