Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaravadi Nikhila

Hyderabad

Summary

Dynamic Branch Manager with proven expertise in team leadership, customer service strategy, and operational efficiency. Skilled in driving profitability and enhancing employee development through strategic problem-solving.

Overview

22
22
years of professional experience

Work History

Branch Manager

Credex Finsol Pvt Ltd
Bangalore
09.2018 - 10.2020
  • Managed daily branch operations and ensured compliance with company policies.
  • Oversaw customer service initiatives to enhance client satisfaction levels.
  • Coordinated branch marketing efforts to promote products and services effectively.
  • Analyzed financial reports to identify trends and improve operational efficiency.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Created reports summarizing operational performance metrics for senior management review.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Teatm Leader

Sri Sai Associates
Hyderabad
03.2008 - 04.2014
  • Coordinated training sessions for new staff on company procedures.
  • Developed and implemented workflow processes to improve efficiency.
  • Resolved conflicts among team members to maintain a positive work environment.
  • Mentored junior staff on best practices and professional development.
  • Analyzed project timelines to ensure timely completion of deliverables.
  • Organized team-building activities to strengthen team cohesion and morale.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Manager in Charge

Sai Sadhana Group of Companies
Hyderabad
02.2007 - 02.2008
  • Managed daily operations and ensured compliance with company policies.
  • Coordinated team efforts to optimize workflow efficiency and productivity.
  • Maintained accurate records of operational activities and employee performance.
  • Analyzed customer feedback data to identify areas of improvement in products or services offered.
  • Identified opportunities for process improvements within the organization.
  • Resolved customer complaints quickly and efficiently while maintaining excellent customer relations.
  • Monitored employee job performance, providing feedback and guidance when necessary.
  • Established clear expectations for employees through effective delegation of tasks.
  • Managed day-to-day operations including scheduling shifts, assigning tasks, resolving conflicts.
  • Recruited, trained, supervised, evaluated, coached, and disciplined personnel as needed.

Telesales Executive

Citi Financial (CITIBANK)
Hyderabad
05.2000 - 06.2005
  • Conducted outbound calls to promote products and services to potential customers.
  • Engaged customers with tailored solutions based on their needs and preferences.
  • Managed customer inquiries and provided accurate product information effectively.
  • Answered incoming calls from potential customers and addressed their inquiries.
  • Networked to build client base and promote products to new and existing clients.
  • Documented sales call data in company software.

Administrative Executive

Pioneer Distrilleries pvt ltd
Hyderabad
06.1998 - 04.2000
  • Managed daily office operations and ensured efficient administrative support.
  • Coordinated scheduling and organized meetings for management and staff.
  • Maintained filing systems and updated records for easy access.
  • Handled correspondence and managed incoming communications effectively.
  • Collaborated with team members to streamline workflows and processes.
  • Implemented office procedures to enhance productivity and organization.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Answered and routed phone calls and emails, always maintaining confidentiality.
  • Maintained confidential files related to personnel matters and sensitive business information.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.

Education

B.COM

DR. B R AMBEDKAR OPEN UNIVERSITY
HYDERABAD
07-2002

Skills

  • Team leadership
  • Customer service strategy
  • Attention to detail
  • Problem solving
  • Time management

Timeline

Branch Manager

Credex Finsol Pvt Ltd
09.2018 - 10.2020

Teatm Leader

Sri Sai Associates
03.2008 - 04.2014

Manager in Charge

Sai Sadhana Group of Companies
02.2007 - 02.2008

Telesales Executive

Citi Financial (CITIBANK)
05.2000 - 06.2005

Administrative Executive

Pioneer Distrilleries pvt ltd
06.1998 - 04.2000

B.COM

DR. B R AMBEDKAR OPEN UNIVERSITY

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Amaravadi Nikhila