Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amardeep

Bangalore

Summary

8+ years of experience in Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Experienced in gathering data from various sources and transforming it into insightful reports and dashboards.

Proficient in data modeling and integrating reporting components from multiple data sources by using Power Bi and SQL.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Flipkart
Bangalore
10.2023 - Current
  • Developed reports and dashboards resulting in a 30% increase in operational efficiency by Collaborated with cross-functional teams to identify data sources and streamline data collection resulting in a 25% reduction in report development time
  • Developed self service dashboard to measure Prexo Accuracy which resulting in the detailed view of performance wrt Zones and Regional managers.
  • Improved dashboard usability by implementing interactive visualizations resulting in a 20% increase in user engagement
  • Used DAX in my day-to-day tasks,Improved report development and Increased report accuracy.
  • Monitoring last mile performance and building SOP for Prexo ( Product exchange ) vertical by creating visibility through Power BI dashboards and SQL queries for business analysis purpose
  • Achieved 70 % of adherence for right product pickup at the customer place based on the BYOD device validation questionnaires.
  • Achieved accuracy level of Product validation grading from 25 % to 90 % consistency for 1 week for Television and refrigerator and washing machine
  • Closely monitoring shipment life cycle - From customer pickup to Grading at the return center in order to avoid any damages or to control downgrading of shipments.

Assistant Manager

Xpressbees
Bangalore
03.2022 - 09.2023
  • Develops prediction models, presentation layers for BI, and for decision making
  • Leads intelligence gathering for business functions, opportunities, business models, and new markets to identify gaps and define data analytics solution strategies
  • Maintaining 87 % FASR (First attempt success rate) throughout network and 92 % Delivery rate. Maintaining 8 % Return performance in network.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Designing and executing business strategies to expand business & enhance revenue.
  • Managing and reporting non-deliveries while evaluating performance reports
  • Creating MIS reports and presenting it to clients Business Development & Client Excellence
  • Evaluating results of survey and introducing new ways to utilize resources
  • Resolving operations issues of team and clients through proper interaction with clients.
  • Administering First-Mile Delivery for movement of goods from supplier to retailer while managing Last-Mile Delivery for courier moving package from store to end customer.
  • Introduced Middle Mile & Customer Returns automated performance reporting process to the clients.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Built and maintained strong client relationships to drive business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Strategic Account Manager

Delhivery
Bangalore
12.2018 - 03.2022
  • Successfully Launched Amazon India AMXL 3P MPS FCs for Furniture & White Goods Category and looking into S2D metrics by closely monitoring the FC, FM, MM & LM verticals to deliver best Customer experience to domestic customers of Amazon India.
  • 3LSqft AMXL Furniture FCs are launched at BLR, HYD, BOM, GGN, CCU & AMD with the monthly MG of 1.3 Cr INR. 75k SQft AMXL H&B FCs are launched at GUA & Patna for White Goods Operations with the MG of 75L INR per Month.
  • MPS & LA FCs CPT Adherence - Ensure zero CPT misses for forward orders as well as RVO orders of Amazon Furniture and LA Accounts MPS & LA FCs SLA Metrics & Monitoring – 0 ExSD Failures,1 Hour Pick SLA, LOST Cases at the network to be NILL MPS & LA FCs
  • Contract Compliances - 100 % compliant on contract renewals and updates.
  • Fulfillment Business Health • MPS & LA FCs Forecasting Accuracy and Planning – 95% Forecast accuracy & Capacity planning MPS & LA FCs
  • Collections – 100% Collections within 6 weeks of invoice submission. 17 Cr INR revenue has been Generated PA & Payments are recovered within the Credit Period. MPS, LA FCs Billing & Invoicing – Maintain 99.9% accuracy of billing for AMZ FCs.
  • Executing Diwali successfully with zero FC & Dock CPT misses for 6MPS FCs & 2 LA FCs.
  • Supportive hand for AMZ MSF FCs to ensure zero CPT Misses in Great India festival event.
  • FC Revenue & Commercial Revision for MPS & LA FCs To be work with AMZ Procurement team to revise Commercials to make all sites EBITDA positive and Minimum Billing Model to be implement at all FCs.15.6 Cr Revenue Target to be Achieve for FY'21

Supply Chain Associate

Vaxia
Bangalore
09.2017 - 11.2018
  • Building process and evaluating it for efficiency and effectiveness by key components like Delivery lead times.
  • Courier/ Transport allocations, delivery modes to fulfill order as per committed delivery dates Open orders/dashboard review regularly to identify any delay from vendor side or regarding delay in delivery.
  • Building effective communication with vendors and transporter, regarding shipment readiness and on-time deliveries.
  • Allocating pickups from respective pickup location by checking pin code serviceability and also providing shipping documents as per regulatory Follow-ups for transit shipment by tracking AWB/Tracking Nos, if any delay.
  • Highlighting delay in shipment to respective team/Hub concerning order or tracking number and suggest corrective actions to avoid delivery delays.
  • Coordinating with Warehouse /Fulfillment center for GRN and also for dispatches to respective customers within committed delivery date.
  • Capturing data regarding transportation cost and lead time taken for order fulfillment Onboarding new Courier/Transporter-by comparing quotes that yield better rates and delivery lead time.
  • Importing shipments by providing suitable documents to courier partners for ensuring pickup and custom clearance

Warehouse Service Agent

Fedex
Bangalore
05.2015 - 07.2017
  • On plan in Dedicating sufficient area for receiving stock for improving accuracy and efficiency of activities such as unloading, checking, unpacking or repackaging and quality control.
  • Responsible for maintaining inventory level as per SKUs customer SAP and also in STERLING ( FedEx software) Effective taking care of inward and outward activities, involves quality check of boxes and models, quantity.
  • Maintaining DSR and space Utilization report as per daily transaction for better tracking of transactions. Handling real-time escalations regarding Pickups, deliveries, and Invoice related issues.
  • Trained with Quality is driven Management programs –for continuous implementation of quality tolls in Regular process

Education

Master of Science - Industrial Engineering

R.V.College of Engineering
Bangalore
03-2011

Skills

  • Operations Management
  • Strategic Planning
  • Project Management Abilities
  • Data Analytics and Data Science
  • Logistics and Supply chain
  • Analytics & Reporting
  • Team Building and Leadership
  • Problem Solving

Certification

  • Certified Data Scientist- from Datamites

Timeline

Assistant Manager

Flipkart
10.2023 - Current

Assistant Manager

Xpressbees
03.2022 - 09.2023

Strategic Account Manager

Delhivery
12.2018 - 03.2022

Supply Chain Associate

Vaxia
09.2017 - 11.2018

Warehouse Service Agent

Fedex
05.2015 - 07.2017

Master of Science - Industrial Engineering

R.V.College of Engineering

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